About this role
Job summary The Emergency Department Medical Secretary / Personal Assistant provides comprehensive, confidential administrative and secretarial support to Emergency Department and Acute Medicine consultants and the wider medical team. The role is central to the effective functioning of the ED, supporting timely clinical correspondence, discharge documentation, investigation results management, complaints coordination, and governance activity. Acting as a key point of contact for patients, clinicians, and external stakeholders, the post ensures accurate information flow, supports patient safety through robust tracking of results and correspondence, and enables clinical and senior staff to focus on patient care, flow, and operational decision-making within a fast-paced emergency care environment.
Main duties of the job To provide comprehensive, confidential administrative and secretarial support to Emergency Department consultants and clinical teams, enabling safe patient care, effective patient flow, and timely governance, complaints, and clinical communications within a fast-paced emergency care environment.
About us Working for our organisation offers the opportunity to be part of a large, busy Emergency Department within a forward-looking NHS Trust committed to safe, compassionate, and high-quality care. Staff are supported through strong clinical leadership, multidisciplinary teamwork, and a culture of learning and improvement. The Trust values its administrative and secretarial workforce as an essential part of the patient pathway, recognising the vital contribution they make to patient safety, experience, and operational flow. Employees are encouraged to develop skills, contribute to service improvement, and work flexibly within a supportive and inclusive environment.
Job description Job responsibilities
Please refer to the attached job description for full details of the main duties and responsibilities of this role.
Person Specification
Criteria Essential
oGCSE English at grade 4 or above or equivalent level of skill. oRSA/OCR III Typewriting or RSA/OCR Audio Typewriting Stage III or RSA/OCR III Word Processing or ULCI typewriting Grade 4 or equivalent level of skill. oAbility to produce neat and accurate documentation. oGood organisational skills oKnowledge of medical terminology (medical terminology certificate) or AMSPAR certificate or 12 months secretarial experience or 6 months secretarial experience oAbility to understand, absorb and comply with detailed procedures. oProven communication skills. oAbility to maintain composure in challenging, distressing, and emotional situations. oAbility to work as part of a team and be supportive to other team members. oAbility to work as part of a team and be supportive to other team members. oProven ability to keep information confidential. oAbility to adapt to changing needs of service.
Desirable
oWinscribe digital dictation system or similar. oICE - Results oCerner experience Medical secretarial experience in a hospital setting.
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Certificate of Sponsorship Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Employer details Employer name East Lancashire Hospitals NHS Trust
Address Royal Blackburn Hospital
Blackburn
BB2 3HH
United Kingdom
Employer's website http://jobs.elht.nhs.uk/ (Opens in a new tab)