About this role
Job summary
Looking for your first step into a career in HR, recruitment or People services?
We're looking for a Recruitment & ESR Assistant to join our friendly and supportive Recruitment & ESR Team at Gateshead Health.
This is an excellent opportunity for someone who enjoys helping people, staying organised and working as part of a busy team. You don't need previous experience in recruitment, HR or ESR systems--we'll provide the training and support you need to succeed.
In this role, you'll help people start their journey with Gateshead Health. From supporting recruitment campaigns and helping new colleagues join the Trust, to maintaining employee records and answering queries, you'll play an important part in ensuring our staff have a positive experience from day one.
Whether you're looking for your first office-based role, a career change, or a stepping stone into People & OD, this could be the perfect opportunity for you.
Main duties of the job
As part of our Recruitment & ESR Team, you'll provide administrative support that helps keep essential people processes running smoothly across the Trust.
A typical day might include:
Supporting recruitment campaigns and helping candidates through the recruitment process, promoting Gateshead Health as a great place to work. Preparing employment documents and processing information for new starters. Updating and maintaining employee records accurately. Responding to telephone and email enquiries from staff and managers. Helping colleagues access workforce systems and services. Working with sensitive information confidentially and professionally. Producing routine reports and carrying out data quality checks.
This is a varied role where no two days are exactly the same. You'll gain experience across recruitment, workforce systems, customer service and administration while working alongside experienced colleagues who will support your development.
About us
Based in the North East of England we provide a range of hospital and community health services from our leading facilities, including the Queen Elizabeth Hospital, Blaydon urgent care centre and Bensham Hospital, all within Gateshead.
Established in 2005, we were one of the first foundation trusts in the country and since then have consistently achieved the highest levels of care for patients.
We now employ around 4,800 staff and currently provide 444 hospital beds across the Gateshead region.
Our values should be the 'golden thread' which runs through everything we do - they are the core of who we are. Our five values can easily be remembered by the simple acronymICORE; Innovation, Care, Openness, Respect, Engagement.
We have a number of staff networks including the BAME network, D-Ability network, LGBTQ+ Network and the Women's Network, to challenge us and help us to constantly improve. Our armed forces network is one of our emerging networks.
The health and wellbeing of our staff is one of our highest priorities, and we offer a range of support and initiatives as part of our 'Balance' programmebalancegateshead.comto cater for our diverse workforce, so that your individual needs can be supported, allowing you a happy and healthy working experience with us.
Job description Job responsibilities
The Recruitment & ESR Assistant is an important member of the People & OD team.
You will:
Be one of the first points of contact for recruitment and employee record queries. Provide a friendly, professional and helpful service to staff, managers, applicants and external organisations. Process information relating to recruitment, new starters and employee changes. Maintain accurate electronic records and ensure information is updated promptly. Prepare routine correspondence and employment-related documentation. Support the smooth running of recruitment and onboarding activities. Produce regular reports and undertake routine data checks. Help resolve straightforward system access issues and escalate more complex queries when required. Work closely with colleagues across the Trust to ensure information is accurate and deadlines are met. Handle personal and sensitive information appropriately, maintaining confidentiality at all times. Contribute ideas to help improve the service and the experience of our staff and applicants.
We're more interested in your potential than your previous experience.
You are likely to be great fit if you:
Enjoy helping people and providing excellent customer service. Have good attention to detail and take pride in getting things right. Are organised and can manage a variety of tasks. Feel comfortable using computers and learning new systems. Have good communication skills and enjoy working as part of a team. Are reliable, positive and willing to learn.
Person Specification
Qualifications Essential
Min of 5 GCSEs including Maths and English or equivalent ECDL or IT qualification or equivalent NVQ level 3 in Admin, Customer Service or equivalent
Experience Essential
Customer focused service Experience of Microsoft Office packages Experience of a busy office environment
Desirable
Experience of ESR Experience of NHS Registration Authority experience Experience of TRAC
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Certificate of Sponsorship Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Employer details Employer name Gateshead Health NHS Foundation Trust
Address Bensham Hospital
Fontwell Road
Bensham
NE8 4YL
United Kingdom
Employer's website https://www.qegateshead.nhs.uk (Opens in a new tab)