About this role
Job Summary
As a Personal Banker at UFCU, you serve as a trusted ambassador of the organization's core values. You deliver exceptional Member service by accurately processing transactions, answering questions, and resolving account-related issues of moderate complexity. Through an interactive, consultative interview process, you proactively identify Members' financial needs, recommend appropriate solutions, and support Members in achieving their financial goals. You contribute to business development efforts by engaging in external events and community activities, and support branch operations through a variety of established activities and processes.
About UFCU
Our Credit Union was founded in 1936 and has grown to serve members throughout Texas and beyond. At UFCU, we are more than just a financial institution, and our people are more than just employees. We are dedicated to our purpose of empowering our Members to achieve financial success and build brighter futures.
In pursuit of our aspiration that UFCU is loved by millions of Members and built to thrive for generations, we are guided by our values:
Purposefully Member-Obsessed
We are driven by a profound sense of empathy to deeply understand our Members' needs and preferences, what brighter futures means to them, and the obstacles in their way. We act in our Members' best interests, forever seeking to empower their financial success.
Possibilities Reimagined
We are inspired to courageously experiment, learn, and iterate in pursuit of positive impact for our Members, UFCU, and coworkers. We challenge assumptions, embrace diverse perspectives, and make use of data and insights.
Performance Excellence Rooted in Unwavering Integrity
We do the right thing, always. We champion teamwork, accountability, continuous improvement, and celebrate successful outcomes of others, fostering an inclusive environment of excellence and collaboration.
Essential Functions
• Provide prompt, courteous, and accurate service to Members in accordance with UFCU's values.
• Respond and resolve member needs and service requests
• Open consumer deposit accounts and Certificates of Deposit
• Read and review credit reports with members
• Process loan applications, financial transactions, and other service requests
• Assess and anticipate member needs, and refer members to appropriate business partners
• Provide notary and safe deposit box services
• Assist with fraud disputes
• Complete opening and closing procedures
• Host tables, participate in events, and attend Select Employer Group (SEG) events
• Connect members with internal business partners to help problem solve
• Adhere to all company policies, procedures and business ethics codes Provide smooth onboarding experiences and digital tool adoption
• Complete required regulatory Training as assigned.
• Maintain strict adherence to and in compliance with all laws, rules, regulations and internal controls specific to your role, including but not limited to the Bank Secrecy Act, Anti-Money Laundering, USA Patriot Act, OFAC and Fair Lending regulations.
Knowledge/Skills/Abilities
• Ability and desire to gain knowledge and skills in all personal banking areas including but not limited to Total Member Experience (TME), performing the ADAPT model, UFCU products and services.
• Exceptional Member service provider
• Strong understanding and ability to communicate the UFCU Way.
• Strong ability to understand and adhere to financial institution compliance requirements
• Extensive understanding of Credit Union products and services
• Ability to navigate multiple systems efficiently
• Ability to read, analyze and explain credit reports
• Basic knowledge of mortgage process
• Ability to manage lobby management software
• Ability to research and identify resources leading to Member success stories.
Competencies
• Demonstrating Member Obsession
• Puts themselves in the Member's shoe
• Looks for friction points o Makes it personalized and easy
• Demonstrating Performance Excellence
• Sets standards for elevating excellence
• Ensures elevated quality
• Takes responsibility
• Conducts continuous improvement
• Demonstrating Innovation
• Challenges current thinking
• Approaches change with a positive mindset
Experience
Minimum Requirements (Must have)
• High School Diploma or GED
• Minimum 6 months of experience in customer service and working in a team environment
• Consultative sales experience
Preferred Requirements (Nice to have)
• Bilingual English/second language
• Financial institution experience
• Lending experience
• Experience working in fast-paced, high-volume environment
Motivational Fit
Culture Fit
• Civic Responsibility
• Continuous Improvement
• Member Focus
• Interdepartmental Cooperation
• Personal Growth
Things You Need to Know Before You Apply
Physical Demands
The physical demands described are representative of those that must be met by an employee, with or without accommodation, in order to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Frequent
• Sitting
• Use of hands to finger, handle or feel
• Use of hands and arms to reach
• Extensive use of the computer, requiring the specific vision abilities including close vision, distance vision, peripheral vision, and the ability to adjust focus
Work Environment
The work environment characteristics described are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• This position may involve periodic stressful conditions
• This position has direct exposure to possible robbery
• May occasionally require an adjusted work schedule, overtime, and evening/weekend hours
• May occasionally move from one work location/branch to another
• Public contact position, requiring appropriate professional appearance
• Frequent computer use at a workstation up to two hours at a time
• The noise level in the work environment is usually moderate
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