About this role
Bargaining Unit: EA
Rate of Pay: $32.20/hour + DOE
Summary Under the direction of the Operations Manager, the Oncology Financial Navigator serves as a patient advocate, liaison and educator to assist cancer patients with understanding and navigating the cost of their care.
Essential Duties and Responsibilities
• Works in collaboration with other members of the patient's healthcare team to identify patients with potential financial burdens related to care.
• Evaluates patient insurance benefits and counsels on financial matters including benefits, potential out of pocket expenses and other costs.
• Assesses patient's ability to manage these costs and follows up accordingly.
• Screens patients for appropriate financial assistance programs; facilitates and manages enrollment and referrals as necessary.
• Manages pharmaceutical copay and patient assistance programs for all oncology and non oncology patients in the district.
• Identifies and tracks all qualifying visits to ensure appropriate and timely reimbursement.
• Educates patients on available Oncology Support programs and coordinates scheduling of appointments to maximize patient's ability to utilize these services.
• Manages American Cancer Society grant distribution funds and reporting.
• Serves as a liaison between the clinical team, patient, pharmacies and insurance plan and acts as a primary point of contact for patient financial concerns throughout the continuum of their care.
• Communicates clearly and effectively; listens and gets clarification as needed.
• Participates in meetings; writes clearly and informatively; edits work for spelling and grammar; keeps others adequately informed and selects and uses appropriate communication methods.
• Manages difficult and emotional patient situations; responds promptly to patient's needs and responds to patient requests for service and assistance.
• Interacts with patients and families to offer reassurance and conveys an attitude of acceptance, sensitivity and caring; demonstrates effective listening skills and is well spoken.
• Maintains knowledge of computer programs associated with the Cancer Center.
• Keeps abreast of current developments and displays understanding of how the job relates and interacts with others; maintains confidentiality per policy and regulations.
• Looks for ways to improve and promote quality; demonstrates accuracy and thoroughness; applies feedback to improve performance.
• Exhibits objectivity and openness to others' views; gives and welcomes feedback; establishes and maintains effective relations; offers assistance and support to co-workers; demonstrates willingness to work together as a team.
• Is consistently at work and on time; ensures work responsibilities are covered when absent.
• Demonstrates System Values in performance and behavior.
• Complies with System policies and procedures.
• Other duties may be assigned.
Qualifications To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Supervisory Responsibilities No supervisory responsibilities.
Minimum Education/Experience Associate's Degree Healthcare related field or 3 or more years relevant experience
Required Licenses/Certifications American Cancer Society Financial Navigation Certification
• Upon hire
Other Experience/Qualifications Required:
• ACCC (Association of Community Cancer Centers) Financial Advocacy Boot Camp certification upon hire into the job.
• Knowledge of medical terminology and commercial and state/federal insurance plans.
• Must be willing to work and communicate collaboratively as a team and also be able to operate independently with minimal supervision.
• Strong communication skills, attention to detail and a high level of organization are critical qualities.
Preferred:
• Associate's or Bachelor's degree in healthcare related field