About this role
About the Position
At Thryv, we are a team that lives by teamwork. However, it's not the work that drives us, it's the respect, trust, and care for each other that defines us as a team. We're a diverse community of trendsetters who do our best work in a fun, relaxed environment. Technology never stops evolving and neither do we. We're always looking for the best and brightest team players to join us.
This role is responsible for maintaining the processes, metrics, and systems that support the team's reporting and analytics functions. With a focus on organizing and analyzing data to support decision-making and operational efficiency across teams and departments, this role ensures data remains accurate, consistent, and accessible for leadership use. This role also supports operational coordination activities within the Customer Success team, including account assignment management and workflow tracking.
Responsibilities
• Performs quality assessments on data elements and structures to document and evaluate integrity, completeness, quality, and appropriateness of formats, records, and structures.
• Prepares regular and ad hoc reports and summaries of data review findings to support budget planning, performance reviews, and analytical projects for project teams and leadership.
• Writes queries or reports to provide data for various analytical projects; builds and maintains recurring report structures as needed.
• Aggregates and performs statistical analysis on business data based on requests from project teams or senior leadership; interprets data to identify business trends and conducts root cause analysis of business problems.
• Integrates data from multiple data sources or functional areas, ensures data accuracy and integrity, and updates data as needed.
• Configures and develops automated and manual methods, processes, and procedures to improve reporting consistency and efficiency; updates guidelines and documentation of reporting processes, procedures, and standards.
• Manages the daily assignment of accounts across the Customer Success team, balancing workload and applying assignment rules consistently; sets and maintains engagement cadences to ensure accounts move through the appropriate touchpoints.
• Creates and maintains cases and tasks in the customer relationship management system to trigger follow-up activity, track work in progress, and support team accountability.
Who We're Looking For
• Bachelor's degree (or international equivalent) or equivalent experience, required.
• Requires 2+ years of related experience.
• Foundational knowledge of data structures, reporting systems, and cross-functional business processes with the ability to apply that knowledge across multiple operational workflows.
• Communication skills with the ability to collaborate with broader teams and leaders.
• Time management skills with the ability to manage multiple tasks and projects with competing deadlines.
• Analytical skills with the ability to interpret data, identify trends, and summarize findings for technical and non-technical audiences.
• Demonstrated ability to assess data quality and integrity across multiple sources and structures, identifying and resolving discrepancies.
• Proficiency in spreadsheet software with the ability to learn and apply additional data and reporting tools as needed.
• Demonstrated ability to manage concurrent operational workflows, apply consistent rules and assignment logic, and maintain accurate tracking across systems.
What we offer
Life requires balance. So we provide benefits around health and wellness, continued education, and work/life balance to help you live your best life when you're working…and when you're not.
• Law benefits
• Private medical insurance covered by us
• Meal subsidy
• Remote work
• Life insurance
• Education subsidy
• Electricity & Internet subsidy
• Flexible extra time off
• Paid time off during winter
• Others...
Who We Are
At Thryv, we're a team fiercely devoted to the success of local businesses. We've been around for over 100 years, always with one goal in mind — helping small businesses compete, win and succeed. We provide the technology, software, and local business automation tools small business owners need to better manage their time, communicate with clients, and get paid, so they can take control of their business and be more successful.
We support businesses across the U.S. and we have team members all around the country (even internationally). In fact, we're a work-from-anywhere company, because that's how we get work done.
Culture is vital at Thryv because it shapes our identity and, therefore, our measurements for growth. We have an identified set of values that hold all of us accountable paving the way for our company success and our legacy. All of this helps us deliver results for our clients and creates success for our employees. At Thryv, making a positive impact within our team and in our local community is the reason we get out of bed every morning.
Thryv Core Values:
• Client Devoted – Be humble with a servant mentality. Understand the uniqueness of each interaction while being flexible, knowledgeable, and genuine.
• Under Promise, Over Deliver – Deliver expectations and exceed them, have accountability, listen and understand the ask.
• Act Like You Own the Place – Taking ownership and accountability in your day-to-day decisions empowers you to act like you own the place.
• Invest in our People – Hire people who are aligned with Thryv's core values. Provide learning opportunities to enable all of us to adapt, belong, and create a lifelong career.
• DONE3 – Define what you say (Done), Do what you say (Done), Follow up and ensure completion (Done).
• Making $$ is a Byproduct of Helping People – Always be devoted to people, act with integrity.
• Think Long Term, Act with Passion & Integrity – Focus on making every interaction exceptional. Bring enthusiasm and devotion to every act. This includes doing the right thing, even when no one is looking. Think five years out or think for the long play.
Belonging at Thryv
We believe in a work environment where all individuals are treated fairly and respectfully, have equal access to opportunities and resources, and can contribute fully to the organization's success. We want our employees to feel a part of something big and we encourage the sharing of ideas and collaboration across the organization.
We strive to ensure our work environment reflects diversity, fairness and meritocracy. We believe all employees should have the opportunity to perform effectively in their position. We value every employee and the authenticity they bring to their role and to the organization. As a result, our employee policies and internal practices focus on ability and merit as the standards for success.
Requisition Detail and Process
This information indicates the general nature and level of work performed by employees in this job. It is not designed to contain a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. The duties and responsibilities in this job description may be subject to change at any time due to reasonable accommodation or other reasons.
The final job level offered may vary based on the applicant's competencies and qualifications such as experience and education, and other job-related reasons.
Our Commitment to Equal Opportunity
Thryv is proud to provide equal employment opportunities to all employees and applicants, without regard to gender, color, race, religion, sexual orientation, national origin, citizenship, age, disability, veteran status, pregnancy, genetic information, or any characteristic protected by law. Thryv is committed to providing equal employment opportunities throughout the employment relationship including recruitment, hiring, discharge, compensation, benefits, discipline, development, and advancement or other aspects of employment.
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