About this role
Remote Customer Service Loan Specialist – Sunday–Thursday
$20.00/hour + Monthly Bonus Potential Full-Time | Remote
The QC Holdings E-commerce Department is growing, and we are seeking motivated customer service professionals to join our team as Customer Service Loan Specialists.
This position focuses on assisting customers who apply for consumer loans through our LendNation website. Loan Specialists work directly with customers to review applications, verify information, obtain required documentation, and help qualified customers complete the loan process.
Schedule
This opening is specifically for our Sunday–Thursday shift:
• Sunday: 10:00 AM–7:00 PM Central Time
• Monday–Thursday: 12:00 PM–9:00 PM Central Time
• Friday & Saturday: OFF
Candidates must be available to consistently work this schedule.
What You'll Do
• Assist customers with online consumer loan applications
• Review and verify application information and documentation
• Communicate directly with customers by phone and email
• Help customers understand and complete outstanding application requirements
• Analyze application information according to established product guidelines
• Accurately document customer interactions and application activity
• Manage multiple applications and priorities in a fast-paced remote environment
• Provide professional, efficient, and customer-focused service throughout the loan process
What We're Looking For
We are looking for individuals who are self-motivated, dependable, organized, and comfortable working independently in a remote environment.
Requirements
• High School Diploma or GED required; some college preferred
• At least 3 years of customer service experience
• Previous loan processing, verification, financial services, or call center experience is helpful but not required
• Strong attention to detail
• Excellent verbal and written communication skills
• Strong time-management and organizational skills
• Comfortable working with multiple computer systems and applications
• Knowledge of Microsoft Office products
• Ability to type at least 35 WPM
• Bilingual Spanish skills are a plus
Remote Work
This position is fully remote, with an optional hybrid opportunity upon successful completion of training and maintenance of performance standards.
Remote employees must reside in a state where QC Holdings currently conducts business:
Alabama, Idaho, Illinois, Kansas, Kentucky, Mississippi, Missouri, Nevada, New Mexico, Oklahoma, Tennessee, Texas, Utah, or Wisconsin.
Why Join Our Team?
• Full-time employment
• Competitive pay and benefit programs
• Monthly bonus potential
• Consistent Sunday–Thursday schedule
• Friday and Saturday off
• Remote work opportunity
• Established company with more than 30 years in the financial services industry
• Opportunity to develop experience in consumer lending and financial services
• Be part of a growing E-commerce department focused on expanding and improving the online customer experience
About QC Holdings
QC Holdings, Inc. (QCHI), including LendNation, is a customer-focused provider of convenient financial solutions designed to meet the needs of consumers who may be underserved by traditional banking institutions.
With more than 30 years of experience, QCHI provides financial services through approximately 230 branch locations in the United States, as well as online lending services through the LendNation brand.
QCHI is headquartered in Lenexa, Kansas, and employs approximately 700 employees throughout the United States.
Learn more about QC Holdings and LendNation at www.qchi.com/company.
QCHI is an Equal Opportunity Employer.