About this role
Site Print and Mail Lead
***We Are Hiring*** Full-Time Position ~ Full Benefits
The MCS Group, Inc. is hiring a high‑energy, Site Print and Mail Lead for an immediate full-time opening. This role requires an individual with printing experience, primarily using Fiery software, while actively supporting daily office services.
ESSENTIAL DUTIES & TASKS • Oversee all Print Center and Mail Center functions. • Manage daily print production and mail processing activities. • Review and prioritize print requests to meet deadlines. • Perform print production and finishing services such as: Cutting, Binding and Laminating • Coordinate equipment maintenance and vendor service calls. • Process incoming and outgoing mail and packages. • Maintain production logs and tracking records. • Ensure timely responses to customer inquiries and service issues.
Leadership & Staff Management • Supervise all MCS employees assigned to the client location. • Provide direction, establish expectations, and maintain performance standards. • Hold team members accountable for productivity and service quality. • Foster a professional, safe, and customer-focused work environment.
Customer & Client Relations • Serve as the primary management contact for customers and client representatives. • Resolve customer complaints and service issues. • Communicate regularly with client contacts. • Recommend and implement process improvements to increase efficiency.
Weekly Responsibilities • Monitor and replenish print and mail supplies. • Conduct inventory management. • Review mail distribution issues. • Manage postage funding and account balances. • Review and approve employee timesheets.
Monthly Responsibilities • Prepare billing and production reports. • Track print volumes, copier meter reads, and operational metrics. • Enter production data into company reporting systems. • Document cost-savings initiatives. • Complete required training.
Quarterly Responsibilities • Participate in client business reviews. • Review chargeback and operational costs. • Other duties as assigned.
KNOWLEDGE, SKILLS, AND ABILITIES: • Minimum of (5) years related experience + three (3) years of management experience. • High School Diploma or equivalent • An associate degree or bachelor's degree is preferred. • Strong leadership and client relations • Excellent interpersonal skills • Strong knowledge of print production & mail center operations • Ability to analyze data and develop reports • Problem-solve, and make informed decisions. • Strong knowledge of Microsoft Word, Excel, Outlook, Teams, and Adobe. • Excellent verbal and written communication skills, including procedural writing and creation. • Proficient in project management, analytics, organization, and strategic and critical thinking • Ability to interact effectively with individuals at all organizational levels. • Good judgment and ability to make timely and sound decisions. • Creative, flexible, and innovative team player. • Ability to work independently and as a member of various teams and committees. • Acute attention to detail.