About this role
This is an umbrella position encompassing multiple housekeeping opportunities across the resort, including:
• Room Attendant
• Houseperson
• Turndown Attendant
• Public Area Attendant
** Specific assignments will be determined based on experience, strengths, and the operational needs of the resort.
Position Summary:
As a Resort Housekeeper at Nemacolin, you will play an essential role in creating an exceptional guest experience through the highest standards of cleanliness, presentation, and attention to detail. Every interaction with a guest and every space you touch contributes to the feeling of comfort, care, and personalized service that defines a luxury resort experience.
Whether preparing a guestroom for arrival, providing thoughtful evening turndown service, maintaining pristine public spaces, or supporting the housekeeping team behind the scenes, you will be part of a team dedicated to delivering an elevated level of hospitality.
Essential Functions:
• Guestroom & Housekeeping Services
•
• Clean and prepare guest accommodations according to established luxury service and cleanliness standards.
• Make beds, change linens, replenish amenities, dust, vacuum, mop, sanitize, and maintain guestrooms and assigned areas.
• Complete detailed inspections of assigned spaces to ensure they are guest-ready and presented to resort standards.
• Provide turndown service, including evening preparation of guestrooms and thoughtful placement of amenities and special touches.
• Respond appropriately to guest requests and communicate guest needs to the appropriate department.
• Handle guest belongings and personal items with discretion, care, and respect.
• Identify and report maintenance concerns, damaged items, lost and found, and other conditions requiring attention.
• Public Areas & Resort Presentation
•
• Maintain cleanliness and presentation of public spaces, including lobbies, corridors, restrooms, recreational areas, and other guest-facing environments.
• Routinely inspect assigned areas and address cleanliness needs proactively.
• Ensure public spaces remain polished, inviting, and consistent with luxury resort standards throughout the day.
• Assist with special cleaning projects, seasonal preparations, deep-cleaning assignments, and other housekeeping needs.
• Housekeeping Support
•
• Transport linens, towels, amenities, cleaning supplies, and other materials throughout the property.
• Stock and maintain housekeeping closets, carts, storage areas, and workspaces.
• Collect and transport soiled linens and refuse according to established procedures.
• Support room attendants and other housekeeping colleagues with the timely completion of daily assignments.
• Maintain equipment and supplies in a clean, organized, and serviceable condition.
• Follow all safety, sanitation, chemical-handling, and workplace procedures.
• Luxury Hospitality & Guest Experience
•
• Demonstrate genuine care and professionalism in every guest interaction.
• Protect guest privacy and maintain confidentiality at all times.
• Anticipate guest needs and take ownership of opportunities to enhance the guest experience.
• Maintain a polished, professional appearance and demeanor while working throughout the resort.
• Communicate effectively with Housekeeping leadership and other resort departments to ensure seamless service.
• Represent the resort's commitment to exceptional hospitality in every task, regardless of whether the work is guest-facing or behind the scenes.
Knowledge, Skills and Abilities Necessary:
• Previous housekeeping, hospitality, hotel, resort, custodial, or customer service experience is preferred but not required
• A strong work ethic and willingness to take ownership of assigned responsibilities
• Exceptional attention to detail and pride in maintaining a clean, polished environment
• Ability to work efficiently while maintaining high standards of quality
• Professional, courteous, and service-oriented approach
• Ability to work independently while contributing effectively as part of a team
• Ability to maintain discretion when working in guest accommodations and private areas
• Flexibility to work varying schedules, including weekends, holidays, early mornings, evenings, and peak resort periods
Additional Requirements:
• High school diploma or equivalent
• Must have reliable transportation
• Must be able to read, write, and speak English fluently
• Strong communication and interpersonal skills
• Ability to perform the physical requirements of the position, including standing and walking for extended periods, bending, stooping, reaching, pushing, pulling, lifting, and carrying housekeeping supplies and equipment
Current Opportunities Include:
Because this requisition supports multiple housekeeping positions, opportunities may include:
• Room Attendant Prepare and maintain guestrooms and suites to exceptional standards of cleanliness, comfort, and presentation.
• Houseperson Provide essential operational support to the housekeeping team through linen delivery, supply replenishment, refuse removal, and guestroom and departmental support.
• Turndown Attendant Prepare guestrooms for the evening with meticulous attention to detail and personalized touches that enhance the guest's overnight experience.
• Public Area Attendant Maintain the cleanliness, appearance, and presentation of the resort's guest-facing public spaces throughout the day.
At Nemacolin, housekeeping is about far more than cleaning. It is about creating an environment where guests feel completely cared for from the moment they arrive until the moment they depart.
The smallest details can make the greatest impression—from a perfectly prepared guestroom to a spotless public space or a thoughtfully completed turndown. As a Resort Housekeeper, you will help create the exceptional environment and seamless experience our guests expect.
Begin a Meaningful Career at Nemacolin
At Nemacolin resort in Pennsylvania's Laurel Highlands, foundational roles form the heart of the guest experience and the beginning of many long-term careers. Each day brings the opportunity to learn new skills, build confidence, and contribute to a team that values hard work, kindness, and pride in service. Whether entering hospitality for the first time or continuing a professional journey, the environment encourages growth, connection, and steady advancement.
Associate team members from a wide range of experiences come together to create something exceptional, supported by leaders who provide guidance, recognition, and encouragement along the way. Many leaders within the resort began in hourly roles, building successful careers through dedication, mentorship, and continuous learning.
Growth & Development
• Paid training and structured onboarding
• Hands-on learning and cross-department opportunities
• Clear pathways for advancement and internal promotion
• Recognition through individual and team honors
Benefits & Everyday Perks
• Competitive hourly wages and attractive 401(k) program
• Medical, dental, and vision coverage for eligible associates
• Paid time off and holiday compensation
• Discounted associate meals and uniform services
• Savings across resort dining, retail, spa, and activities
• Exclusive access to The Rec Center, The Market, The Pub, and the Wisteria associate community
A role at Nemacolin opens the door to skill-building, meaningful relationships, and a future shaped through experience and opportunity.
Bring your passion. Grow your career. Create Real Life Magic!
About Nemacolin
A private, family-owned, and woman-owned luxury resort unlike anything else in the hospitality industry, Nemacolin spans more than 2,200 breathtaking acres in Pennsylvania's Laurel Highlands. Recognized by Forbes Travel Guide, AAA, and Preferred Hotels & Resorts, this four-season destination blends refined hospitality with creativity, craftsmanship, and a spirit of adventure that defines every guest and member experience.
Distinctive accommodations, immersive experiences, and a culture grounded in artistry and service excellence come together to create a setting where guests, members, and associates find inspiration. Across the resort, Real Life Magic is brought to life through meaningful moments, genuine connection, and a shared commitment to delivering something truly exceptional.
Visit Nemacolin.com to step inside the story, explore the experiences, and discover what draws people to Nemacolin. Then, imagine where this opportunity could take you as part of your own remarkable journey.