About this role
Position Title: Front Desk Agent
Reports To: Front Desk Manager and Front Desk Supervisor
Supervises: N/A
Summary of Position
Assists in the Checking-in and out of the Hotel guest, taking reservations for the hotel, assisting the guest with any needs that they might have3 while staying at the resort
Key Responsibilities and Performance/Behaviors
• Ability
• Can explain and demonstrate Hospitality Behaviors and Performance Standards.
• Understands where to get the information