About this role
The Hamilton Hotel is currently seeking guest experience PBX Agents to join our dynamic call center team!
Successful candidates will possess the following skills and expertise:
• 1+ year direct related hotel experience as a call center agent and/or PBX agent is preferred OR 2+ years experience in a high volume call center position with strong customer service/problem solving orientation.
• 1+ year experience with multi-line phone systems is required.
• Superior telephone etiquette is required; must be able to easily "smile through the phone" in order to enhance our guests' hotel experience.
• Must be a creative problem solver with superior follow-up skills.
• Must be able to work a flexible schedule that will include early mornings, late nights, overnights, weekends and holidays.
• Must possess superior communication skills with fluency in English required; those with bi-lingual abilities will be preferred.
• High school diploma is required.
• Must possess computer proficiency to include: MS Office, Excel, Word; those with experience in hotel specific software (Opera, hotSOS, etc.) will be preferred
Benefits discussed during interview process
Due to the cyclical nature of the hospitality business, associates may be required to work varying schedules to reflect the business needs of the hotel, including evenings, weekends and holidays.