About this role
Job Summary The Operations Assistant shall serve as a representative of and provide administrative support for the Chief Operations Officer and Behavioral Health Director. This position will also provide administrative support to operations leaders and projects.
Essential Functions: These functions are fundamental to the role and must be performed with or without a reasonable accommodation.
• Exemplify Excellent Customer Service
• Exemplify excellent customer relations with patients, visitors and staff: demonstrating integrity, courtesy, friendliness, helpfulness and respect. Demonstrates a positive attitude that reflects favorably on CVCH's image. Demonstrates mastery skill at AIDET.
• Administrative Functions
• Provide clerical and schedule management support for assigned operations leaders to include, but not limited to: tracking due dates, meeting minutes, outlook scheduling, and staff scheduling entry.
• Assist with taking patient complaints.
• Update and maintain signage.
• Provide back up to the administrative assistant team.
• Ad hoc reporting.
• Draft professional letters under the direction of assigned leaders.
• Assist with event organization.
• Coordinate Meetings
• Coordinate assigned meetings, including scheduling, attendance, agenda preparation, minutes and ordering refreshments and/or meals as needed
• Program Support
• Completes program audits and tracking reports as needed.
• Acts as point of contact for assigned projects.
Essential Duties & Responsibilities: These functions are fundamental to the role and must be performed with or without a reasonable accommodation.
• Performs other duties and tasks as assigned by supervisor
• Start shift on time and meet attendance standards per the FTE assigned in HRIS system.
• Follow safety policies and maintain a clean, safe work environment.
• Demonstrate sound work ethics, flexibility, and cultural sensitivity
• Uphold CVCH's mission and core values in all interactions.
• Comply with CVCH policies, Joint Commission standards, and HIPPA regulations.
• Run ad hoc reports as requested
• Annually review's CVCH Community Partner Directory for accuracy and updates as needed.
Non-Essential Functions: These are tasks that are included in the role but are not critical. They may be reassigned or modified without fundamentally changing the job.
• Participate in internal committees or special projects.
• Contribute to internal communications or newsletters.
Qualifications:
Education:
• Associate's degree or equivalent work experience preferred.
• Experience may substitute for education
Certification/Licensure:
• Operations Administrative Asst I, II: Administrative Professional Certification preferred.
Experience:
• Operations Administrative Asst I: One years experience in an administrative capacity. One year experience taking meeting minutes
Language Skills:
• English fluency required
Skills & Competencies needed:
• Strong interpersonal and communication skills
• Analytical and problem-solving abilities
• Ability to manage sensitive and confidential information
• Ability to work independently and collaboratively.
Work Environment & Physical Demands:
• Typical office environment
• Sit, stand, walk, often
• Reach occasionally
• Kneel or crouch minimally
• May need to lift up to 10 pounds
• Visual acuity for close and distance work
Exposure to Hazards:
• Moderate noise
• Standard administrative working conditions
Blood/Fluid Exposure Risk:
• Category III – Tasks involve no greater exposure to blood or body fluids than would be encountered by a visitor.
Age-Specific Competency:
• Not applicable – position does not involve patient care.
Telecommuting:
• Position not eligible for partial Telecommuting
Equal Opportunity Statement:
• CVCH is an equal opportunity employer and embraces diversity in the workplace. We are committed to providing a respectful, inclusive, and supportive environment for all employees.
Benefits
*Coverage below based on a 1.0 FTE; Medical, Dental, Paid Leave, Holidays are prorated based on FTE
Benefit:
Coverage:
Effective:
Medical
Premera (Self Insured)
Preferred Provider
Employee covered - $70.00 per month
Dependents covered – please refer to the benefits Guide 2026 for rates
First of the month following the first date of employment.
Dental
Washington Dental
Employee covered – 100%
Dependents covered – 50%
First of the month following the first date of employment.
Paid Leave
120 hours – Year 1
136 hours - Year 2 Each year after that employee will accrue 8 hours of PTO each year, on their anniversary date, until they reach a maximum of 208 hours at 10+ years.
Paid Leave may be used immediately for sick leave and after 3 months employment for vacation. Maximum accrual cap of 320 hours; hours in excess of 320 hours will automatically transfer into the employees EIB.
Extended Illness Bank (EIB)
Allows for maximum accrual of 200 hours
PTO hours in excess of 320 will transfer into EIB. Employees are eligible to use EIB hours after at least 3 consecutive scheduled working days of PTO (max 24 hours) which have been used for a personal illness and/or a qualifying event under FMLA or the WA Family Care Act.
Holidays
64 hours related to:
· New Year's Day
· Memorial Day
· 4th of July
· Labor Day
· Thanksgiving Day
· Day after Thanksgiving
· Christmas Eve
· Christmas Day
Holidays are based on an 8-hour day. Providers will receive a holiday pool of 64 hours as a 1.0 FTE at the beginning of each calendar year. Holiday pool hours must be used by December 31 of each calendar year; unused holiday pool hours will be forfeited. If an employee starts after the calendar year has begun, holiday hours will be prorated based on remaining holidays in the calendar year.
Diversity Days
3 Diversity Days
Available after the first payroll cycle after start date. Diversity days will be prorated based on start date as outlined below:
• Jan 1- April 30: 3 diversity days (24 hours if 1.0 FTE)
• May 1 – August 31: 2 diversity days (16 hours if 1.0 FTE)
• Sept 1 – Dec 31: 1 diversity day (8 hours if 1.0 FTE)
Please refer to the Paid Leave policy for additional details.
403(b) Retirement Plan
Lincoln Financial
150% CVCH match up to 3% of the employee's contribution
Immediately. Vesting schedule:
20% at 2 years, 50% at 3 years, 60% at 4 years, and 100% at 5 years.
Employee Assistance Program
Mutual of Omaha
Free short-term counseling for employee and family
Immediately. Call 800-316-2796
Long-term Disability
Mutual of Omaha
Employee Only (variable)
First of the month following the first date of employment.
Benefit:
Coverage:
Effective:
Basic Term Life
Mutual of Omaha
Employee Only (1x annual salary, up to $200,000)
First of the month following the first date of employment.
Group Accidental Death and Dismemberment (AD&D)
Mutual of Omaha
Employee Only (1x annual salary, up to $200,000)
First of the month following the first date of employment.
Supplemental Term Life
Mutual of Omaha
Employee / Spouse / Dependent(s)
First of the month following the first date of employment.
Voluntary AD&D
Mutual of Omaha
Employee / Family
First of the month following the first date of employment.
Health Reimbursement Arrangement
RedQuote
Reimbursement for out of pocket expenses for services received at CVCH (medical, dental, and prescription) by employees and their dependents enrolled in our medical plan. Up to $750 per family per year.
First of the month following the first date of employment.
Flex Plan: Medical
RedQuote
Flex Plan: Maximum $3,400 per year
Direct Deposit available
First of the month following the first date of employment.
Flex Plan: Dependent Care
RedQuote
Flex Plan: Maximum $7,500 per year
Direct Deposit available
First of the month following the first date of employment.
AFLAC
Supplemental insurance – cafeteria plan
First of the month following the first date of employment.
Wellness Stipend
CVCH will reimburse staff up to $30 per month for a local gym membership
OR
CVCH will reimburse up to $150 per year for a subscription type workout program service (i.e.: Beachbody on Demand, Les Mills, etc.)
Immediately. Once employee has submitted invoice to HR/Payroll department.
Cell Phone Discounts
Discounted monthly access fees
Discounted select accessories and special equipment
Available for personal cell phones, currently in place with AT&T & Verizon
Benefit:
Coverage:
Effective:
Tuition Reimbursement
For approved courses, the cost of tuition, books, and lab fees may be reimbursed at 75% of the actual costs up to a maximum of:
· $4,000 for an Associate's degree, vocational, technical, or certification program
· $6,000 for a Bachelor's degree
· $8,000 for a Master's degree
Upon approval; regular employees who work at least 20 hours per week, have successfully passed their evaluation period and are in good standing may apply.
Employees must agree to work for a period of two (2) years from the date of receipt of tuition reimbursement and obtain satisfactory completion of approved courses or Challenge Exams.
Compensation:
$21.06 - $28.43/hourly (Based on experience)