About this role
• Represents Alumni Services Department for all 11 agencies
• Attends Agency territorial & departmental meetings in their territory
• Updates their territory on Alumni announcements
• Communicates and collaborates with agency leadership and care teams to ensure clients have a smooth transition into the Alumni Community upon discharge
• Analyzes client tracking reports in their territory to determine alumni eligibility
• Verifies discharged client information in EMR is updated in the post-discharge tracking & engagement SalesForce dashboard
• Sets up client introduction to the Alumni Community when requested
• Explains Alumni Community to clients and ensures clients comprehend Alumni Community eligibility and guidelines
• Completes post-discharge follow-up calls and information emails regarding the Alumni Community
• Partners with admissions when former clients/current alumni members request help finding treatment or returning to the program
• Partners with communications department to help find testimonials from former clients
• Facilitates alumni community events and meetings
• Collaborates with CaredFor team to resolve any app issues or questions
• Ally with Business Development team when any former client request help finding an outside provider (therapist, etc)
Required Qualifications:
• At least one year minimum of working with patients in the Substance Use Disorder (SUD) field
• Associate's Degree or higher preferred
• This role is remote, but candidate must reside in one of the following states: CT, FL, GA, IN, KY, ME, MA, NH, OH, RI, VA, NJ, NY, PA, TX
• 2 years of lived experience in continuous recovery from any Substance Use Disorder (SUD) and/or personal experience with addiction in family members or loved ones preferred
• Strong working knowledge of Microsoft Applications (Outlook, Teams, Excel, Word, etc.) and a CRM (Specifically SalesForce), and EMR software
• Must be willing to travel
• Pay rate is $26-$31 hourly, contingent on education, experience, and any applicable professional licensure
Benefits Highlights Coverage: Health, vision and dental through Cigna, FSA, HSA that comes with an employer match, along with STD, LTD, life insurance, EAP, and more. Balance: Competitive accrual Paid Time Off (PTO) plan, 10 paid Holidays, 2 paid floating Holidays of your choice, and 7 Days of Sick Time. Development: Certification/continuing education eligibility, leadership development and 1 paid day off a year to go towards personal professional development. Retirement: 401(k) retirement plan with Voya. Culture: Great Place to Work certified #GPTW, dedication to diversity, equity and inclusion, and a growing working environment. *In order to be eligible for our full benefits package you must be employed full time at a minimum of 32 hours a week* *Aware Recovery Care is an equal opportunity employer*
**NO PHONE CALLS, PLEASE**