About this role
About the Role
The Key Account Manager develops business opportunities aligned with ideal customer characteristics and supports the client throughout their objectives.This will encompass commercial management, operational management, organic growth and strategic alignment. Focus on driving several major customer relationships within relevant accounts. Concentrate on increasing revenue and GP through organic growth manage stakeholder relationships.
The role is weekly travel to remote sites. While operating on a Monday to Friday roster, flexibility is required to extend time onsite to meet operational and mobilisation requirements.
Key Responsibilities:
Client Relationship & Stakeholder Management
Serve as the senior point of contact for assigned clientsBuild trusted, long‑term relationships with site leaders, procurement, HSE, and stakeholdersLead regular governance forums including monthly reviews, quarterly business reviews, and strategic planning sessionsProactively manage client expectations, risks, escalations, and issue resolution
Contract & Commercial Management
Own contract performance against KPIs, and commercial outcomesManage change variations, scope amendments, pricing adjustmentsEnsure financial performance meets or exceeds budget through cost control, margin optimisation, and productivity initiativesPartner with finance teams on forecasting, reporting, and cost‑to‑serve analysis
Operational Alignment
Work closely with Operations Managers, Site Managers, and Functional Leads to ensure service delivery aligns with contract obligationsDrive consistency and standardisation across mine sites while respecting site‑specific requirementsConduct performance reviews for your direct reportsEnsure services meet expectations across:Village servicesCatering & camp servicesIntegrated facilities management (soft & hard FM if applicable)Asset management and maintenance coordinationSafety, Quality & Compliance
Champion Zero Harm culture aligned to Sodexo and client HSE frameworksEnsure full compliance with:Mine site safety standardsFood safety & hygiene systemsWHS legislation and client-specific rulesActively participate in audits, risk assessments, incident reviews, and corrective action planningAccount Growth & Retention
Identify cross‑sell and upsell opportunities within existing mining portfoliosSupport tenders, proposals, and re‑bids for existing contractsContribute to long‑term strategic account plansImprove client satisfaction scores and retention outcomesKey Performance Indicators
Client satisfaction / NPSContractual KPI and SLA complianceCommercial performanceSafety and quality performanceContract retention and growthCompetencies:
Planning and Organizing: Develop realistic work plans, identify resources, and create contingency plans.Collaborating with Others: Foster collaboration, provide constructive feedback, and build consensus.Asset Management: Utilize and manage assets effectively, ensuring they meet organizational needs.Fostering Communication: Communicate openly and adapt messages to diverse audiences.Concern for Safety: Promote and implement health and safety policies.Achievement Orientation: Focus on achieving high-quality results and encourage improvements.Inspiring Others: Energize and inspire teams to strive for excellence.Attention to Detail: Ensure accuracy and thoroughness in all tasks To be successful, you’ll need a proven track record in leadership and operations, managing multi-disciplinary teams with a strong track record of managing operations and demonstrated ability to increase efficiency, improve service, and effectively manage resources across multiple sites in Energy and Resources industry segment.
Sodexo is a contract services company and employment is conditional to Sodexo’s ability to maintain the client contract and its service levels. All employees are subject to a police check and a Working with Children check (where applicable)This job description is not intended to be an exhaustive list of all duties, responsibilities, or activities required of the role. Duties may change to meet business requirements