About this role
Summary: Assists in the daily oversight, coordination and execution of stated objectives in sales, costs, employee retention, customer service and satisfaction, food quality, cleanliness and sanitation. Summary: Delivers excellent service, product and image standards to maintain high customer satisfaction. Essential Job Functions: 1. Provides leadership support to the Manager on Duty (MOD). 2. Maintains high standards of customer service during high-volume, fast-paced operations. 3. Communicates clearly and positively with management and team members. 4. Greets customers in person or via phone and takes order professionally and promptly. 5. Provides excellent customer service to encourage repeat customers, providing information regarding menu and specials. 6. Helps support shift management. 7. Communicates daily job assignments on each shift. 8. Oversees pre-close functions while ensuring service and food quality standards are maintained. 9. Front of the House (FOH): Oversees cash m...