About this role
Job overview <span style="color:rgb(5,22,77);font-family:'LufthansaText-Light', Arial, Verdana, Helvetica, sans-serif;font-size:16px;font-style:normal;font-weight:400;text-transform:none;background-color:rgb(255,255,255);display:inline;">Ready to keep our travel platform stable, secure, and ready for takeoff? Eurowings Holidays is building the tour operator platform behind unforgettable trips – combining flight, hotel, and services into one seamless experience. Our ambition: become a Top 7 tour operator in Germany by 2029. To get there, we’re looking for a </span><strong style="font-weight:600;color:rgb(5,22,77);font-family:'LufthansaText-Light', Arial, Verdana, Helvetica, sans-serif;font-size:16px;font-style:normal;text-transform:none;background-color:rgb(255,255,255);">Technical Service Owner – Cloud Hosting & Security (all genders) </strong><span style="color:rgb(5,22,77);font-family:'LufthansaText-Light', Arial, Verdana, Helvetica, sans-serif;font-size:16px;font-style:normal;font-weight:400;text-transform:none;background-color:rgb(255,255,255);display:inline;">who owns the reliable and secure operation of all components of our touristic platform – hands-on in configuration and coordination, not engineering-heavy.</span> What you'll do <p style="margin:0px 0px 15px;font-size:16px;font-family:'LufthansaText-Light', Arial, Verdana, Helvetica, sans-serif;color:rgb(5,22,77);font-style:normal;font-weight:400;text-transform:none;background-color:rgb(255,255,255);">You are the end-to-end owner for Cloud Hosting & Information Security across Eurowings Holidays’ touristic platform components – at the interface between Eurowings Holidays, Eurowings Digital, and Eurowings Aviation (EWD/EWA).</p><ul style="margin-top:0px;margin-bottom:11px;padding:0px 0px 0px 1.6em;font-size:16px;font-family:'LufthansaText-Light', Arial, Verdana, Helvetica, sans-serif;color:rgb(5,22,77);font-style:normal;font-weight:400;text-transform:none;background-color:rgb(255,255,255);"><li style="font-size:16px;font-family:'LufthansaText-Light', Arial, Verdana, Helvetica, sans-serif;"><span style="font-size:16px;font-family:'LufthansaText-Light', Arial, Verdana, Helvetica, sans-serif;">Cloud Hosting / Service Ownership</span><ul style="margin-top:0px;margin-bottom:0px;padding:0px 0px 0px 1.6em;font-size:16px;font-family:'LufthansaText-Light', Arial, Verdana, Helvetica, sans-serif;"><li style="font-size:16px;font-family:'LufthansaText-Light', Arial, Verdana, Helvetica, sans-serif;"><span style="font-size:16px;font-family:'LufthansaText-Light', Arial, Verdana, Helvetica, sans-serif;">Own the operational performance of hosting services: availability, stability, capacity, cost transparency, SLAs/OLAs, and continuous improvement.</span></li><li style="font-size:16px;font-family:'LufthansaText-Light', Arial, Verdana, Helvetica, sans-serif;"><span style="font-size:16px;font-family:'LufthansaText-Light', Arial, Verdana, Helvetica, sans-serif;">Drive configuration and operational setup across hosting environments (together with internal/external partners).</span></li><li style="font-size:16px;font-family:'LufthansaText-Light', Arial, Verdana, Helvetica, sans-serif;"><span style="font-size:16px;font-family:'LufthansaText-Light', Arial, Verdana, Helvetica, sans-serif;">Run vendor & partner steering (hosting / managed services / tool vendors): alignment, priorities, delivery tracking, quality control.</span></li><li style="font-size:16px;font-family:'LufthansaText-Light', Arial, Verdana, Helvetica, sans-serif;"><span style="font-size:16px;font-family:'LufthansaText-Light', Arial, Verdana, Helvetica, sans-serif;">Ensure smooth change & release coordination across stakeholders keeping risk low and service continuity high.</span></li><li style="font-size:16px;font-family:'LufthansaText-Light', Arial, Verdana, Helvetica, sans-serif;"><span style="font-size:16px;font-family:'LufthansaText-Light', Arial, Verdana, Helvetica, sans-serif;">Maintain strong documentation and operational readiness (runbooks, service catalog entries, ownership clarity).</span></li></ul></li></ul><p style="margin:0px 0px 15px;font-size:16px;font-family:'LufthansaText-Light', Arial, Verdana, Helvetica, sans-serif;color:rgb(5,22,77);font-style:normal;font-weight:400;text-transform:none;background-color:rgb(255,255,255);"> </p><ul style="margin-top:0px;margin-bottom:11px;padding:0px 0px 0px 1.6em;font-size:16px;font-family:'LufthansaText-Light', Arial, Verdana, Helvetica, sans-serif;color:rgb(5,22,77);font-style:normal;font-weight:400;text-transform:none;background-color:rgb(255,255,255);"><li style="font-size:16px;font-family:'LufthansaText-Light', Arial, Verdana, Helvetica, sans-serif;"><span style="font-size:16px;font-family:'LufthansaText-Light', Arial, Verdana, Helvetica, sans-serif;">Information Security / Security</span><ul style="margin-top:0px;margin-bottom:0px;padding:0px 0px 0px 1.6em;font-size:16px;font-family:'LufthansaText-Light', Arial, Verdana, Helvetica, sans-serif;"><li style="font-size:16px;font-family:'LufthansaText-Light', Arial, Verdana, Helvetica, sans-serif;"><span style="font-size:16px;font-family:'LufthansaText-Light', Arial, Verdana, Helvetica, sans-serif;">Act as the “security anchor” for the platform: ensure baseline controls, secure configurations, and security-by-default operations.</span></li><li style="font-size:16px;font-family:'LufthansaText-Light', Arial, Verdana, Helvetica, sans-serif;"><span style="font-size:16px;font-family:'LufthansaText-Light', Arial, Verdana, Helvetica, sans-serif;">Coordinate risk, compliance and audit readiness for platform components (e.g., evidence, policies, security assessments).</span></li><li style="font-size:16px;font-family:'LufthansaText-Light', Arial, Verdana, Helvetica, sans-serif;"><span style="font-size:16px;font-family:'LufthansaText-Light', Arial, Verdana, Helvetica, sans-serif;">Steer security topics with partners and internal stakeholders: identity & access, security monitoring, vulnerability handling, incident coordination, and remediation follow-up.</span></li><li style="font-size:16px;font-family:'LufthansaText-Light', Arial, Verdana, Helvetica, sans-serif;"><span style="font-size:16px;font-family:'LufthansaText-Light', Arial, Verdana, Helvetica, sans-serif;">Translate security requirements into pragmatic implementation, ensuring business goals and security needs fit together.</span></li></ul></li></ul><p style="margin:0px 0px 15px;font-size:16px;font-family:'LufthansaText-Light', Arial, Verdana, Helvetica, sans-serif;color:rgb(5,22,77);font-style:normal;font-weight:400;text-transform:none;background-color:rgb(255,255,255);"> </p><ul style="margin-top:0px;margin-bottom:11px;padding:0px 0px 0px 1.6em;font-size:16px;font-family:'LufthansaText-Light', Arial, Verdana, Helvetica, sans-serif;color:rgb(5,22,77);font-style:normal;font-weight:400;text-transform:none;background-color:rgb(255,255,255);"><li style="font-size:16px;font-family:'LufthansaText-Light', Arial, Verdana, Helvetica, sans-serif;"><span style="font-size:16px;font-family:'LufthansaText-Light', Arial, Verdana, Helvetica, sans-serif;">Optional (if bandwidth allows)</span><ul style="margin-top:0px;margin-bottom:0px;padding:0px 0px 0px 1.6em;font-size:16px;font-family:'LufthansaText-Light', Arial, Verdana, Helvetica, sans-serif;"><li style="font-size:16px;font-family:'LufthansaText-Light', Arial, Verdana, Helvetica, sans-serif;"><span style="font-size:16px;font-family:'LufthansaText-Light', Arial, Verdana, Helvetica, sans-serif;">Take on project or product responsibility for selected touristic components owning outcomes and stakeholder alignment. </span></li></ul></li></ul> What you'll need <ul style="margin-top:0px;margin-bottom:11px;padding:0px 0px 0px 1.6em;font-size:16px;font-family:'LufthansaText-Light', Arial, Verdana, Helvetica, sans-serif;color:rgb(5,22,77);font-style:normal;font-weight:400;text-transform:none;background-color:rgb(255,255,255);"><li style="font-size:16px;font-family:'LufthansaText-Light', Arial, Verdana, Helvetica, sans-serif;"><span style="font-size:16px;font-family:'LufthansaText-Light', Arial, Verdana, Helvetica, sans-serif;">Solid experience in IT service ownership / platform operations / cloud hosting management (service thinking, reliability mindset, operational governance).</span></li><li style="font-size:16px;font-family:'LufthansaText-Light', Arial, Verdana, Helvetica, sans-serif;"><span style="font-size:16px;font-family:'LufthansaText-Light', Arial, Verdana, Helvetica, sans-serif;">Strong understanding of information security fundamentals (controls, risk thinking, secure configuration, incident/vulnerability coordination) and how to apply them pragmatically.</span></li><li style="font-size:16px;font-family:'LufthansaText-Light', Arial, Verdana, Helvetica, sans-serif;"><span style="font-size:16px;font-family:'LufthansaText-Light', Arial, Verdana, Helvetica, sans-serif;">Confidence working with external partners and internal cross-functional stakeholders (you can steer without formal authority).</span></li><li style="font-size:16px;font-family:'LufthansaText-Light', Arial, Verdana, Helvetica, sans-serif;"><span style="font-size:16px;font-family:'LufthansaText-Light', Arial, Verdana, Helvetica, sans-serif;">A structured, documentation-friendly approach (you create clarity where others see complexity).</span></li><li style="font-size:16px;font-family:'LufthansaText-Light', Arial, Verdana, Helvetica, sans-serif;"><span style="font-size:16px;font-family:'LufthansaText-Light', Arial, Verdana, Helvetica, sans-serif;">Excellent communication skills in English (German is a plus, depending on stakeholder set-up).</span></li><li style="font-size:16px;font-family:'LufthansaText-Light', Arial, Verdana, Helvetica, sans-serif;"><span style="font-size:16px;font-family:'LufthansaText-Light', Arial, Verdana, Helvetica, sans-serif;">Familiarity with ITIL-like operating models, security frameworks, or regulated/audit environments.</span></li><li style="font-size:16px;font-family:'LufthansaText-Light', Arial, Verdana, Helvetica, sans-serif;"><span style="font-size:16px;font-family:'LufthansaText-Light', Arial, Verdana, Helvetica, sans-serif;">Experience working across company interfaces (multi-entity collaboration, shared responsibilities).</span></li></ul>