About this role
Join Our Team: Arena Operations Team Lead
Full-Time | Hourly Department: Arena Operations The Classic Center – Athens, GA
We're looking for an Operations Team Lead to join our team and play a key role in keeping our venue event-ready, safe, and running smoothly. From transforming spaces and directing event setups to supporting staff and maintaining facility standards, you'll be at the center of what makes every event a success.
This position is ideal for someone who enjoys a blend of leadership, physical work, and variety. No two days are exactly the same.
What You’ll Do
As an Operations Team Lead, you'll work closely with Operations Management to oversee daily building operations, event conversions, facility readiness, and team performance.
Key responsibilities include:
•
• Lead and supervise Operations staff during assigned shifts
• Ensure team members have the tools, information, and support needed to execute operational plans
• Coordinate and participate in event setups and strikes, including:
• Ice cover installation and removal
• Dasher boards and hockey glass
• Staging
• Tables and chairs
• Venue conversions and special event setups
• Maintain high standards for facility readiness, cleanliness, and safety
• Train employees on operational procedures, equipment use, policies, and best practices
• Serve as the primary point of contact for hourly staff and third-party personnel during events and shifts
• Monitor inventory levels of equipment, parts, hardware, and operational supplies
• Assist with annual equipment inventories
• Support management with various operational projects and assignments
What We’re Looking For
Qualifications:
•
• At least one year of experience in a similar role within an arena, convention center, stadium, theater, or comparable venue preferred
• Strong leadership, communication, and organizational skills
• Ability to work a flexible schedule, including nights, weekends, holidays, and extended shifts as needed
• Experience using Microsoft Office applications
• Ability to obtain a forklift certification
• Ability to obtain and maintain a valid state driver's license
• Knowledge of customer service principles and practices
• A positive attitude and willingness to jump in wherever needed
Physical Requirements
This is an active, hands-on role that requires:
• Standing and walking for extended periods
• Frequent lifting and moving of items up to 50 pounds
• Bending, kneeling, climbing, reaching, and other physical activities associated with facility operations and event setups
• Ability to work safely in a dynamic event environment
The candidate who is selected for this position will have to successfully pass a drug screening and a criminal background check.
The Classic Center's EOE Statement
In accordance with the Americans with Disabilities Act (ADA), as amended by the Americans with Disabilities Act Amendments Act (ADAAA), and consistent with this policy, The Classic Center makes reasonable accommodations for qualified individuals with disabilities unless such accommodations would cause the employer an undue hardship. The ADA defines a disabled person as an individual who has a physical or mental impairment that substantially limits one or more major life activities.
The Classic Center provides equal employment opportunities to all employees and applicants for employment without regard to any characteristic protected by applicable federal, state, and local law, including, but not necessarily limited to, race, color, religion, national origin, sex, age (40 or older), disability, and genetic information. The Classic Center is committed to maintaining a work environment that is free of inappropriate or unlawful conduct. In keeping with this commitment, The Classic Center will not tolerate harassment, discrimination, or the unlawful treatment of employees or applicants. This policy applies to all terms and conditions of employment, including, but not limited to, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.