About this role
Education Coordinator
Location: Guadalajara or Tijuana, Mexico Work Arrangement: On-Site Employment Type: Full-Time Department: Training & Education Reports to: Training Manager
About the Role
We are looking for an Education Coordinator to join our Training & Education team and help build scalable, effective learning experiences across the organization.
This role owns the coordination and execution of the employee training lifecycle — from onboarding and training needs assessments to learning content, LMS administration, training tracking, and continuous improvement.
You will work closely with department leaders, trainers, and Subject Matter Experts (SMEs) to identify learning needs, develop engaging training materials, coordinate onboarding programs, and measure whether training is actually improving employee performance.
This is a hands-on role for someone who is highly organized, analytical, proactive, and passionate about creating better learning experiences.
What You'll Do
Training Needs Assessment & Learning Strategy
• Partner with department leaders to identify skill gaps, performance opportunities, and training needs.
• Conduct Training Needs Assessments (TNAs) based on business needs, KPIs, quality findings, performance trends, and operational challenges.
• Define learning objectives and success metrics for training initiatives.
• Recommend training or learning improvements based on identified department needs.
• Monitor training effectiveness and identify when additional coaching, reinforcement, or training is needed.
Onboarding Program Management
• Coordinate the end-to-end onboarding experience for new hires across departments.
• Build and maintain detailed onboarding schedules covering an employee's first weeks.
• Coordinate live training sessions, shadowing activities, meetings, assignments, and assessments.
• Schedule meetings and create Google Calendar invitations.
• Maintain RingCentral onboarding groups and communicate schedule changes.
• Track attendance, punctuality, task completion, quiz results, coaching history, and onboarding feedback.
• Coordinate weekly onboarding feedback sessions with HR, Operations, and department leaders.
• Follow up on missed sessions, rescheduled activities, and outstanding onboarding requirements.
Instructional Design & Content Development
• Create and improve training materials, presentations, e-learning courses, job aids, quizzes, and assessments.
• Convert live training sessions into reusable digital learning content.
• Review and update existing training materials to ensure accuracy and alignment with operational processes.
• Work with Subject Matter Experts (SMEs) to gather information and validate training content.
• Ensure training materials meet quality and instructional standards before deployment.
LMS Administration
• Administer TalentLMS, including user creation, course assignments, permissions, and learner support.
• Upload, organize, and maintain courses, quizzes, recordings, and other learning materials.
• Manage assessments, quiz releases, retakes, completion tracking, and learner records.
• Maintain an organized and up-to-date learning content library.
• Generate LMS reports and provide completion records for onboarding and compliance purposes.
Training Coordination & Delivery Support
• Manage incoming training requests and prioritize them based on business needs.
• Coordinate training sessions with SMEs, trainers, and department leaders.
• Prepare training agendas and ensure all required materials and resources are available.
• Track training attendance, participation, completion, and delivery status.
• Maintain Airtable, Filevine, and other training trackers.
• Ensure training documentation is accurate and follow-ups are completed on time.
Learning Effectiveness & Continuous Improvement
• Monitor training completion, learner performance, assessment results, and retention metrics.
• Evaluate training effectiveness through learner feedback, assessments, and operational KPIs.
• Identify opportunities to improve existing training programs and learning experiences.
• Maintain internal training standards and documentation.
• Support continuous improvement initiatives that strengthen onboarding, employee development, and operational performance.
What We're Looking For
Required Qualifications
• Bachelor's degree in Education, Instructional Design, Human Resources, Organizational Development, Business Administration, or a related field.
• 2–4+ years of experience in Learning & Development, Training Coordination, Instructional Design, Corporate Training, or a similar role.
• Experience conducting Training Needs Assessments (TNA).
• Experience developing instructional materials, presentations, e-learning content, quizzes, and assessments.
• Experience administering an LMS, preferably TalentLMS or a similar platform.
• Experience coordinating onboarding or employee training programs.
• Strong project management and organizational skills.
• Excellent written and verbal communication skills in English.
• Advanced proficiency with Google Workspace or Microsoft Office.
Preferred Qualifications
• Experience in a fast-paced service, legal, healthcare, BPO, or corporate environment.
• Experience collaborating with Subject Matter Experts and cross-functional stakeholders.
• Familiarity with Airtable, Filevine, or similar workflow management platforms.
• Knowledge of adult learning principles and instructional design methodologies such as ADDIE, Bloom's Taxonomy, or Kirkpatrick's Model.
Core Competencies
• Instructional Design
• Training Needs Analysis
• Learning Management Systems
• Training & Onboarding Coordination
• Content Development
• Learning Analytics
• Project Management
• Stakeholder Management
• Critical Thinking
• Organization & Time Management
• Attention to Detail
• Communication & Collaboration
• Continuous Improvement
How Success Is Measured
Success in this role will be measured through:
• Training Needs Assessments completed
• Training request turnaround time
• Training content development and release timelines
• Onboarding completion rates
• Assessment and quiz pass rates
• Course completion rates
• Learner retention
• Training compliance
• LMS accuracy and content maintenance
• Training satisfaction (CSAT)
• Training effectiveness against defined KPIs
• Onboarding tracker accuracy
• Filevine task completion
• Growth and freshness of the training content library
Why Join Us?
This is an opportunity to play a key role in building and improving the learning infrastructure of a growing organization. You'll have the opportunity to work across departments, collaborate with leaders and subject matter experts, and directly influence how employees learn, onboard, and perform.
If you're someone who enjoys turning business needs into practical learning solutions, organizing complex training programs, and continuously improving how people learn, we'd love to hear from you.