About this role
We are seeking a dedicated and professional Accommodation Support Worker to join our Emergency Accommodation Service. The successful candidate will support the day-to-day operation of the accommodation facility while promoting the safety, dignity, wellbeing and independence of residents. Working as part of a multidisciplinary team, the Accommodation Support Worker will provide practical and person-centred support to individuals and families residing in emergency accommodation, ensuring the service operates in accordance with organisational policies, safeguarding procedures and all relevant legislation. Key Responsibilities • Provide day-to-day support to residents living in emergency accommodation. • Welcome new residents and assist with admissions, inductions and departures. • Promote a safe, respectful and supportive living environment. • Build positive professional relationships with residents while maintaining appropriate boundaries. • Support residents in accessing healthcare, education, employment, welfare, housing and other community services. • Maintain accurate and timely records, reports and case notes using electronic record management systems. • Monitor resident wellbeing and report safeguarding, welfare or behavioural concerns in accordance with organisational procedures. • Carry out regular health and safety, security and welfare checks throughout the accommodation facility. • Assist in implementing individual support plans and resident goals. • Work collaboratively with internal colleagues and external agencies, including local authorities, healthcare providers and community organisations. • Support the implementation of safeguarding, health and safety, fire safety and emergency procedures. • Assist with resolving conflicts and responding appropriately to incidents within the accommodation service. • Participate in team meetings, supervision sessions and mandatory training. • Carry out any other reasonable duties consistent with the position. Essential Requirements • A recognised qualification (minimum NFQ Level 7 or equivalent) • At least two years' relevant experience working in emergency accommodation, homelessness services, residential services, social care, community services, healthcare or a related environment. • Experience supporting vulnerable individuals or families. • Strong written and verbal English communication skills. • Excellent interpersonal and problem-solving skills. • Ability to maintain accurate records and prepare reports. • Good IT skills, including Microsoft Office and electronic record systems. • Knowledge of safeguarding principles and professional boundaries. • Ability to work independently and as part of a multidisciplinary team. • Flexibility to work a rotating shift pattern, Desirable Requirements • Training in Safeguarding, Mental Health Awareness, First Aid, CPI, MAPA or conflict management. • Knowledge of homelessness services, housing supports or migrant support services.