About this role
Job Description L4 – Central Operations Designation EXEC MGR Department Central Operations Level L4 Employment Type Full-time Location Pune Reporting Manager Title ASST MGR Language Marathi, Hindi and English Travel No Academic Qualification Any Graduate Work Experience Minimum 2 years of relevant experience Domain Knowledge (Preferable) NBFC, Banking and BFSI Key Responsibilities Manage day to day central operations activities like customer communications data, Critical communication tracking, Compliance, large scale data management and documentation Data Analysis & MIS Reporting Manage other NBFC operations & reconciliation activities Monitor service and process quality of front end & back-end operations Monitor and control the CRM out of TAT cases Manage process compliances through stringent control measures RCAs of the processes / Improvements thru RCAs SPOC for all customer Communications (Text/Voice) for all departments Co-ordination/Negotiations/Bill payments of vendors Key Skills Required Technical Skills: MS office/excel competent Ability to Manage Large Volumes of Data Quality oriented & certification in Advanced Excel / Power BI will be an advantage Excellent communication skills Team and coordination skills Key Performance Indicators Resolution of all escalations & Complaints within TAT Quality monitoring of the processes and Improvements RCAs and Improvement in the processes to control escalations Customer Communication and commercials management Filed and HO team support Improvement in operations process & data analysis Additional Role Details Work-Schedule 5 Days/week Hiring Local/Pan-India Candidates (On company policy) Additional Comment (if any) -