About this role
Reports To: Shift Supervisor Hours of Work: 12-hour rotating shifts (36/48/36 pattern) Job Purpose To provide technical support to the Shift Supervisor, ensuring that all planned and unplanned maintenance, machine setup, and production-related activities are completed safely, efficiently, and in accordance with company, customer, quality, and regulatory standards. Key Responsibilities & Performance Indicators (KPIs) Compliance, Health & Safety Responsibilities · Ensure all duties are carried out in accordance with current legislation, company policies, and site procedures. · Promote and maintain the highest standards of Health & Safety, Quality, Environmental, and Food Safety compliance. · Report hazards, near misses, incidents, and unsafe conditions immediately. · Maintain a safe and clean working environment. KPIs · Zero lost-time Health & Safety incidents per quarter. · 100% completion of mandatory safety, quality, and environmental checks. · 100% compliance with site audit requirements. · No major non-conformances identified during audits. Machine & Equipment Management Responsibilities · Perform tool changes, colour changes, machine setups, and condition setting on all assigned machinery. · Ensure machine settings comply with approved production specifications. · Carry out Planned Preventative Maintenance (PPM) and Total Productive Maintenance (TPM) activities as scheduled. · Identify and report equipment faults, abnormalities, and improvement opportunities. · Support the reduction of machine downtime through effective troubleshooting and maintenance. KPIs · Tool change completion within agreed standard times. · 100% adherence to machine setup specifications. · 100% completion of scheduled TPM activities. · Machine downtime reduced by 3% compared with the previous quarter. · First-time-right machine setup performance ≥ 95%. Operational Excellence Responsibilities · Complete all duties in accordance with approved work instructions and Safe Systems of Work. · Maximise machine efficiency and output while maintaining product quality standards. · Minimise waste, scrap, and rework through effective machine operation and process control. · Maintain professional working standards and contribute to continuous improvement initiatives. KPIs · Zero unauthorised deviations from documented procedures. · Production efficiency score ≥ 85% against AEE/OEE targets. · Daily production targets achieved or exceeded. · Scrap and rework rate maintained at ≤ 3%. · Active participation in continuous improvement activities. Documentation & Reporting Responsibilities · Accurately complete all production, quality, maintenance, and machine setup documentation. · Ensure records are completed in real time and meet traceability requirements. · Communicate machine performance, quality issues, and shift handover information effectively. KPIs · 100% document completion and accuracy. · All shift reports submitted before shift end. · Zero documentation-related compliance findings during audits. · 100% completion of shift handover requirements. Teamwork & Support Responsibilities · Provide technical assistance and guidance to operators and other non-technical personnel. · Support colleagues and departmental objectives to ensure production requirements are achieved. · Respond positively to operational priorities and changing business needs. · Undertake any other reasonable duties requested by management. · Attend and complete all required training and development activities. KPIs · Positive team feedback score ≥ 85%. · Response time to support requests ≤ 5 minutes where operationally feasible. · Ad-hoc tasks completed within agreed timescales. · 100% completion of mandatory training requirements. Knowledge, Skills & Behaviours Essential · Strong mechanical and technical aptitude. · Ability to work safely in a manufacturing environment. · Good fault-finding and problem-solving skills. · Ability to read and follow work instructions and technical documentation. · Good communication and teamwork skills. · Ability to work effectively under pressure and meet production targets. Desirable · Experience within a plastics, packaging, or manufacturing environment. · TPM, Lean Manufacturing, or Continuous Improvement experience. · Mechanical or engineering qualification. · Forklift Truck Licence (if required). Key Success Factors A successful Technician will consistently maintain safe working practices, minimise downtime, achieve production targets, maintain accurate documentation, support colleagues, and contribute to continuous improvement activities across the department. Essential Skills & Competencies The successful candidate will be able to demonstrate: · Proven engineering aptitude with the ability to adapt technical skills to a specialist manufacturing process. · The ability to work independently, using initiative to achieve objectives while taking ownership and accountability for actions and results. · Strong verbal and written communication skills, with the ability to communicate effectively at all levels within the business. · Confidence to challenge existing practices appropriately and contribute to continuous improvement initiatives. · The ability to work collaboratively as part of a team to achieve departmental and business objectives. · Flexibility and resilience in responding positively to changing priorities and operational demands. · The ability to make timely and effective decisions when addressing day-to-day challenges and opportunities. · A conscientious, professional, and thorough approach to all aspects of work. · Strong problem-solving and fault-finding skills, with a logical and methodical approach. · A customer-focused mindset, recognising the impact of individual performance on customer satisfaction. · A willingness to learn, develop new skills, and embrace new technologies and processes. · The ability to listen carefully, understand requirements, and act upon instructions effectively. · The ability to follow established procedures and work instructions to ensure tasks are completed safely and correctly. · The capability to undertake all duties outlined within the Job Description following appropriate training where required. Essential Experience · Demonstrable experience working within a technical, engineering, manufacturing, maintenance, or motor vehicle environment. · Experience of fault finding, problem solving, and maintaining equipment or machinery. · Experience working within a safety-conscious environment and following documented procedures. Desirable Experience · Experience of Injection Stretch Blow Moulding (ISBM) processes. · Experience setting and optimising machines, tooling, and associated production equipment. · Experience within a plastics, packaging, or FMCG manufacturing environment. · Exposure to Lean Manufacturing, Continuous Improvement, TPM, or similar operational excellence programmes. Essential Qualifications · Engineering, Mechanical, Electrical, Manufacturing, or Technical qualification. Personal Attributes The successful candidate will: · Demonstrate a positive attitude and strong work ethic. · Take pride in producing high-quality work. · Show commitment to health, safety, quality, and environmental standards. · Be reliable, punctual, and dependable. · Remain calm and focused under pressure. · Support colleagues and contribute positively to team success. · Embrace continuous improvement and personal development opportunities.