About this role
Talent, Support, Success. . About the Role Reporting to the Team Leader, this role is required to perform the necessary activities in the Central Operations area at FBD Head Office assisting in a wide range of general accounts functions. Job Responsibilities Accounts Assisting with the processing of premium payments Processing Refunds. Credit and Debit Control. Assisting with the processing of Direct Debits. Identifying, investigating and resolving discrepancies. Assisting with month end duties. Assisting with account queries from internal and external customers. Ad hoc duties as required. Job Responsibilities General Liaising with various areas of the business. Ensuring internal controls are applied appropriately. Supporting internal and external customers to agreed service levels. General activities complementary or ancillary to the responsibilities listed together with such other tasks reasonably requested by the area team leader or management. Education Leaving Certificate or equivalent qualification. Experiences 1-3 years’ experience in a busy office environment or similar role is essential. Competencies Ability to provide excellent service to all customers and meet deadlines, as required Strong team player with the ability to work on your own initiative Excellent interpersonal skills in building working relationships with a wide range of internal and external stakeholders Previous administration experience is desirable, but not essential Excellent punctuality and ability to work accurately under pressure Strong organizational and administrative skills with a disciplined approach to tasks/duties Computer skills mandatory with proficiency in Excel and Microsoft Office Suite MCC Footer This role is being offered on a fixed term contract. Our Benefits Include: MCC: This role sits within Pay Band A of FBD’s General Functions' pay band. FBD is an inclusive Equal Opportunity employer that considers applicants irrespective of their age, gender, ethnicity, culture, religion, language, sexual orientation, ability, disability and social circumstances.