About this role
About Discovery Discovery’s core purpose is to make people healthier and to enhance and protect their lives. We seek out and invest in exceptional individuals who understand and support our core purpose, and whose own values align with those of Discovery. Our fast-paced and dynamic environment enables smart, self-driven people to be their best. As global thought leaders, Discovery is passionate about innovating in order to not only achieve financial success, but to ignite positive and meaningful change within our society. About the ECP Service Team This team is primarily situated in Port Elizabeth and is one of four regional service teams. We take pride in excellent, world - - class service delivery to our members, brokers and employer groups at all touch points in their journey. Our expectation of employees in this team is to (1) be engaged, (2) deliver exceptional service to all internal and external stakeholders, as well as (3) take ownership for key responsibilities. Indexer Key Purpose of the Role Ensuring the accuracy in classifying, registering, routing and indexing documentation according to required business specifications . Areas of responsibility may include but not limited to The successful candidate for this position will be responsible for: Verification of documentation received and assessment thereof. General administration of documents and information. Continuously updating your own knowledge relating to Compliance, Product and Clinical knowledge. Having a multi-skilled knowledge of other specialised environments. Classifying, registering, routing and indexing of documentation to the various service team work pools - Health, New Business and Life. Working toward high targets per day whereby quality and quantity , among others are measured. Ensuring that work is indexed within the agreed Service Level Agreement timeframes for each work pool. Drafting and sending correspondence or triggering appropriate notifications to our external stakeholders. Willing to work outside of normal working hours should this be required on occasion. Competencies Makes prompt, clear decisions, which may involve tough choices or considered risks. Takes responsibility for actions, projects and people. Takes initiative, acts with confidence and works under own direction. Initiates and generates activity. Demonstrates an interest in and understanding of others. Adapts to the team and builds team spirit. Recognises and rewards the contribution of others. Listens, consults others and communicates proactively. Supports and cares for others. Develops and openly communicates self-insight, such as an awareness of own strengths and weaknesses. Upholds ethics and values. Demonstrates integrity. Promotes and defends equal opportunities, builds diverse teams. Applies specialist and detailed technical expertise. Develops job knowledge and expertise through continual professional development. Shares expertise and knowledge with others. Uses technology to achieve work objectives. Demonstrates appropriate physical co-ordination and endurance, manual skill, spatial awareness and dexterity. Demonstrates an understanding of different organisational departments and functions. Sets clearly defined objectives. Plans activities and projects well in advance and take account of possible changing circumstances. Manages time effectively. Identifies and organises resources needed to accomplish tasks. Monitors performance against deadlines and milestones. Focuses on customer needs and satisfaction. Sets high standards for quality and quantity. Monitors and maintains quality and productivity. Works in a systematic, methodical and orderly way. Consistently achieves project goals. Appropriately follows instructions from others without unnecessarily challenging authority. Follows procedures and policies. Keeps to schedules. Arrives punctually for work and meetings. Demonstrates commitment to the organisation. Complies with legal obligations and safety requirements of the role. Works productively in a high-pressure environment. Keeps emotions under control during difficult situations. Balances the demands of a work life and a personal life. Maintains a positive outlook at work. Handles criticism well and learns from it. Writes clearly and effectively. Communicates information and feedback in a professional, accurate and timely manner. Produces clear written responses to stakeholder queries. Structures information logically, uses appropriate language for the audience and maintains a high standard of written communication. Education and Experience Minimum Matric Ability to capture 30 words per minute and at a 60% accuracy rate. Good command of the English language. Computer Literacy: MS Office (Excel, Word, Outlook ) Advantageous Indexing experience 1 year Administration or Customer Service Experience in a large corporate Track record of low error rate EMPLOYMENT EQUITY The Company’s approved Employment Equity Plan and Targets will be considered as part of the recruitment process. As an Equal Opportunities employer, we actively encourage and welcome people with various disabilities to apply.