About this role
Summary Patient Business Services is seeking a Patient Insurance Specialist II to financially clear patients for upcoming scheduled services. Job Duties Investigates and verifies insurance coverage and eligibility for scheduled services. Creates and collects patient out of pocket estimates. Financially clears office visits that may involve minor procedures for specialist services. Contacts external PCP offices to initiate and secure insurance PCP referral approvals for Baylor specialists. Obtains insurance PCP referral approvals on behalf of Baylor PCPs. Answers Insurance Verification Helpline calls and emails to resolve insurance questions from patients and clinical departments. Corresponds with insurance companies to review denied services and provides recourse for payment. Performs other job-related duties as assigned. Minimum Qualifications High school diploma or GED. One year of relevant experience. Preferred Qualifications Pre-service verification experience. Multi-specialty insurance verification experience. Epic experience. Efficient high-volume productivity. Baylor College of Medicine is an Equal Opportunity/Affirmative Action/Equal Access Employer.