About this role
WELCOME TO INGENICO Ingenico is the global leader in payments acceptance solutions. As the trusted technology partner for merchants, banks, acquirers, ISVs, payment aggregators and fintech customers our world-class terminals, solutions and services enable the global ecosystem of payments acceptance. With 40 years of experience, innovation is integral to Ingenico’s approach and culture, inspiring our large and diverse community of experts who anticipate and help shape the evolution of commerce worldwide. At Ingenico, trust and sustainability are at the heart of everything we do. ABOUT THE ROLE & TEAM The Cloud Support Engineer is responsible for the implementation, support, optimization, and ongoing management of Ingenico's hosted and licensed cloud-based solutions for customers and partners. This role serves as a technical expert, providing deployment support, system administration, troubleshooting, configuration management, and customer onboarding across complex environments. Working closely with customers, internal support teams, and cross-functional stakeholders, the Cloud Solutions Engineer ensures platform reliability, performance, and successful solution adoption while supporting cloud infrastructure, databases, networking components, operating systems, and custom integrations. WHAT YOU’LL DO Provide ongoing support for customers using hosted or licensed Ingenico solutions for device management – upgrades, troubleshooting, configuration and boarding. Support installations for clients using licensed versions of the solution. Such installations require experience with backend technology options, including networking, load balancers, firewalls and network segments, operating systems, databases, network file systems. Testing and working with support team designing test matrix to ensure the proper functionality of the custom solutions. Provide an overview of the solutions (TEM, 360), training and walkthrough for clients as well as internal teams. Running reports from TEM. Guide/train customers on bulk boarding of devices. Shell scripting for different functionalities and custom components. Database management: Back up, clean up and monitoring of the health and capability of the databases. Linux and Windows Server management. Assist licensed customers with ELK stack (Elasticsearch, Logstash, Kibana, etc.), that is used for management of advanced TEM features. ABOUT YOUR SKILLS Strong verbal and written communication skills. Experienced in Networking, Operating Systems, Databases. SQL (PostgreSQL, MySQL) and a scripting language (Python, JavaScript, Typescript). Experience in working with XML and JSON based files payloads. Windows, Linux, Tomcat/Apache server management. Familiar with configuration of firewalls, load balancers, etc. Understanding of Cloud technologies. Ability to work collaboratively with other departments to resolve complex issues. Quick learner, analytical, with self-motivation skills. PREFERRED Virtual Machine management. Understanding / familiarity with cloud platform management and cloud component troubleshooting. Java/ Kotlin. AAP /EEO Statement: lngenico provides equal employment opportunity to all individuals regardless of their race, color, creed, religion, gender, age, sexual orientation, gender identity, national origin, disability, veteran status, or any other characteristic protected by state, federal, or local law. Further, the company takes affirmative action to ensure that applicants are employed and employees are treated during employment without regard to any of these characteristics. Discrimination of any type will not be tolerated. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. In accordance with Ontario pay transparency requirements under Bill 190, the base salary range for this position is CAD $75,000.00 – $85,000.00 . Compensation will be based on experience, qualifications, and internal equity. #LI-RBC