About this role
Purpose of the Job As a Logistics Operations Manager in Aramex, you will work with multiple business and technical teams to manage successful delivery performance, drive continuous improvement, and exceed the expectations of the customers by ensuring deliveries are quick, accurate and cost effective. Job Description Develop strong customer relationships to ensure high levels of service/satisfaction. Implement the map designed for each customer‘s operation to meet the customer requirements and Aramex standard. Attends customer’s meeting as required and ensure meeting customer’s SLA’s for all customers. Analyze all customer requests impacting both cost and operational workflow. Reporting any information that might impact company image and brand or functioning Set KPI’s and conduct annual review for direct reports Ensure training warehouse staff on customized logistics procedure and requirements for new customers and any change in procedure. Recruit, train, develop and mentor direct reports. Ensure identifying direct reports training needs and propose training needed to HR. Assist and train personnel to use warehouse systems, DQMS and the processing of work orders.. Monitor and control the warehouse team at all levels. Makes sure the warehouse performance is up to standard. Ensure meeting customers’ SLAs Maintain IRA (inventory record accuracy) as per standard. Adhere to company HSSE, compliance and sustainability corporate policies/processes Acts on all assigned outcomes of the quality audits. Maintain running cost according to the budget set. Makes sure WMS is updated on time and accurately and as per the procedures. Responsible for maintaining stock accuracy and integrity levels. Continuously reviews operations for opportunities of improvement and initiates needed actions. Maintain inventory housekeeping. Monitors capacity, productivity and performance dashboards/reports, analyze data for trends and/or spotting issues. Coordinate with warehouse customer service team on clients’ orders and issues Makes sure the warehouse operations run at optimal cost. Optimize the workflow process to minimize (any) extra cost. Controls indirect expenses including overtime and consumables. Work with all stakeholders in projects costing and resource planning. Lead cost efficiency projects without compromising quality and standards. Job Requirements - Experience and Education Experience of 7 Years+ in Warehousing Operations. Bachelor’s Degree Holder (Logistics, Supply Chain or Industrial Engineering) Microsoft Office professional user ( Excel , PowerPoint , Visio , etc.. ) Experience in standard concepts of a warehouse Excellent written and verbal communication skills Highly proficient in English Language. Detail Oriented with proven analytical and leadership skills. Job Location: 6th of October (Industrial Zone) Leadership Behaviors Building Outstanding Teams Setting a clear direction Simplification Collaborate & break silos Execution & Accountability Growth mindset Innovation Inclusion External focus Skills Adaptability Attention To Details Regulatory Compliance Leadership Skills Time Management Continuous Improvement Mindset