About this role
Job Summary As a Member of Technical Staff 2 in SAN Engineering, you will be responsible for resolving complex customer-impacting issues across SAN and storage environments. You will partner with Support and cross-functional engineering teams to perform deep technical investigation, drive root-cause analysis, and deliver sustainable product fixes and improvements. You will: - Investigate and resolve complex customer issues across SAN, Fibre Channel, iSCSI, multipathing, SCSI/NVMe, and storage protocols. - Perform root-cause analysis using logs, traces, packet captures, core dumps, telemetry, and system debugging. - Reproduce issues, identify defects, and develop or validate code fixes and solutions. - Collaborate with Support, Development, QA, Product Management, and engineering teams to resolve issues. - Develop automation to speed troubleshooting, enhance efficiency, and reduce repeat issues. - Contribute to product reliability, supportability, and diagnosability via reviews and best practices. - Provide technical leadership and mentoring to build expertise in SAN troubleshooting and issue resolution. Job Requirements - Extensive SAN/storage and enterprise storage experience - Knowledge of Google Cloud, distributed cloud, K8s, and container orchestration - Strong OS, networking, and distributed systems understanding - Proficient in C/C++ and Python with debugging skills - Analytical problem-solving for complex storage systems - Excellent communication and collaboration with global teams - Experience with Fibre Channel switches, SAN fabrics, multipathing, virtualization, NVMe/FC - Skilled in developing diagnostic and automation tools - Experience with enterprise customers and customer-facing teams Education - Bachelor's or Master's degree in Computer Science or related field - 2 - 4 years of relevant experience