About this role
Service Appointment Coordinator Wilson, NC The Hubert Vester Auto Group is an exciting, fast-paced work environment. Our ideal Service Appointment Coordinator is responsible for answering phones with professionalism and courtesy before scheduling customers for service visits to one of our dealerships. Throughout their exchange with customers, the Appointment Coordinator will answer questions and assist them wherever possible to ensure the delivery of World-class service and satisfaction. What We Offer Family-oriented work environment 401(k) with company match Paid holidays Short and long-term disability Dental Insurance Vision Insurance Health Insurance Career progression Responsibilities Schedule service appointments and speak with customers every single day by following up over the phone after each appointment Actively listen to customers, answering their questions, and directing them appropriately as they request Respond quickly to customer phone calls, internet leads through online scheduling, and live chat inquiries Advise maintenance recommendations Confirm scheduled and missed appointments