About this role
Job SummaryThis position is in the Veterans Benefits Administration (VBA) Compensation Service (CS). This position reports to the Supervisory Veterans Claims Examiner under the Assistant Director for Pre-Discharge Programs (21C-PDP), Compensation Service. CS acts as an umbrella organization responsible for the oversight and coordination of disability benefits delivery and ensuring orderly management of claims service.
QualificationsTo qualify for this position, applicants must meet all requirements by the closing date of this announcement:08/12/2026. TIME-IN-GRADE REQUIREMENT: Applicants who are current Federal employees and have held a GS grade any time in the past 52 weeks must also meet time-in-grade requirements. For a GS-13 position you must have served 52 weeks at the GS-12 level. The grade may have been in any occupation, but must have been held in the Federal service. An SF-50 that shows your time-in-grade eligibility must be submitted with your application materials. MINIMUM QUALIFICATION REQUIREMENT: You may qualify based on your experience as described below: GS-13 Grade Level: Specialized Experience: is experience that has equipped the applicant with the particular knowledge, skills, and abilities to perform successfully the duties of the position(s), and that is typically in or related to the work of the position to be filled. For the GS-13 position, the applicant must document: At least one year of experience processing Veterans' disability compensation claims to include regularly requesting disability compensation examinations and managing a workload of disability compensation claims. This experience may be gained in positions such as Veterans Service Representative, Rating Veterans Service Representative, Decision Review Officer, or Military Service Coordinator. and Experience providing information to Veterans or transitioning Service members about VA benefits available to them both orally and in writing and Experience as a project manager or leading an integrated project team to include providing regular updates to senior management at the GS-15 level or above and Experience providing training to VA employees on claims processing, mentoring VA employees to improve their claims processing skills, or completing quality reviews of the completed work of other VA claims processors Volunteer Experience: Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. Full vs. Part-Time Employment: Full-time employment is considered to be at least 35 hours per week. Part-time experience will be credited on a pro-rated basis; when including part-time employment in your resume you must specify the average hours worked per week. Physical Requirements: Work is primarily sedentary but involves use of a personal computer. Occasional standing, bending, walking, and stooping are also necessary. Some slight physical effort items. No special physical demands are required. For more information on these qualification standards, please visit the United States Office of Personnel Management's website at http://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/.
Major DutiesSpecific duties include: Monitors operating programs and activities supporting compensation benefits and services provided to Service members, Veterans, their dependents, or beneficiaries. Works in close cooperation with other elements of VBA as it relates to benefits. Formulates and recommends instructions, directives, guidelines, policies, plans or procedures to administer or carry out functions which support operations delivery or supporting delivery of benefits or services to Service members, Veterans, their dependents, or beneficiaries. Provides field support regarding the procurement of records and/or data from other federal agencies. Studies program operations, new legislation, automated systems management initiatives, and the operation of interacting programs and organizations to develop new and modified operating instructions and training material. Analyzes and evaluates, on a quantitative or qualitative basis, the effectiveness of programs or operations in meeting established goals and objectives. Undertakes long and short-range research and studies program activities within the CS service to support the organization's business goals and objectives. Gathers relevant data, analyzes it critically and makes recommendations based on findings using available information resources such as Internet tools, manuals and other reference material. Manages multiple projects or programs concurrently where effort involves coordination among multiple resources, other divisions or agents outside of the organization. Prepares clear and concise documents including memorandums of understanding or agreement. Assists in the development of new or existing procedural guidance. Serves as an advisor and consultant to the supervisor on precedent determinations involving decisions on individual cases and national issues regarding technical, regulatory, procedural and operational aspects of the compensation service program. Deals with issues of both sensitive or of a high-profile nature while advising leadership on the national or local impact of changes in process, protocol and/or legal statutes, which may impact or shape the future direction of the organization. Prepares and gives oral presentations to various audiences within CS Service, VBA senior management, department level executives and outside agencies. Develops Power Point presentations covering highlights of new material and providing practical applications and examples. Research Service member and Veteran-specific issues and prepares all necessary administrative materials, correspondence, and justifications detailing reasons for decisions. Leads in-house work groups and participates actively as a team member or sub-group leader on project teams involving participants outside of VBA, to include the effective development of functional and beneficial agreements. Work Schedule: Full time, Monday through Friday, 8:00 am - 4:30 pm Compressed/Flexible: Not Available Telework: This position is eligible for situational (ad hoc) telework only. The selectee is required to report to the official duty station each scheduled workday. Telework may be approved only on a case-by-case basis with supervisory approval. Routine or recurring telework is not authorized for this position. Virtual: This is not a virtual position. Position Description/PD#: Program Analyst; PD39459A Relocation/Recruitment Incentives: Not Authorized Financial Disclosure Report: Not RequiredRequirementsAs a condition of employment for accepting this position, you will be required to serve a 1-year probationary period during which we will evaluate your fitness and whether your continued employment advances the public interest. In determining if your employment advances the public interest, we may consider: your performance and conduct; the needs and interests of the agency; whether your continued employment would advance organizational goals of the agency or the Government; and whether your continued employment would advance the efficiency of the Federal service. Upon completion of your probationary, your employment will be terminated unless you receive certification, in writing, that your continued employment advances the public interest. You must be a U.S. Citizen to apply for this job Selective Service Registration is required for males born after 12/31/1959 You may be required to serve a probationary period Subject to background/security investigation Selected applicants will be required to complete an online onboarding process Selected applicants will be required to complete an online onboarding process. Acceptable form(s) of identification will be required to complete pre-employment requirements I-9 Acceptable Documents.