About this role
+31 (0) 77-3743668 [email protected] Customer service representative 32-40 hours Meer details Match criteria Functiegroep - Logistiek/ transport / inkoop , - Administratief/secretarieel Regio - Noord Limburg Opleidingsniveau - HBO , - MBO Function Content For our client in Venlo, we have an exciting vacancy for a Customer Service Representative, 32-40 hours In this role, you will be the primary point of contact for customers, end customers, internal departments, and carriers. You will build and maintain strong relationships by providing accurate and timely information on ongoing shipments. Communication will primarily be through our Customer Relationship Management (CRM) system, but also by phone and email. Regular verbal contact is an essential part of the role. We work in small, close-knit teams where collaboration is key. This position is based in Oostrum (Venray). This is what you will do: - Act as the primary operational point of contact for customers via email, phone, chat, and other communication channels;Independently and quickly resolve complex and ad-hoc inquiries; - Proactively monitor shipments, orders, and warehouse activities to ensure agreed service levels (SLAs) are met; - Handle customer inquiries regarding orders, returns, replacements, complaints, and account-related matters; - Coordinate and follow up on urgent orders, deviations, and exceptions within the supply chain; - Monitor customer feedback, identify recurring issues, and escalate risks or deviations in a timely manner; - Collaborate closely with internal departments such as Warehouse Operations, Transport, Planning, IT, and Security; - Actively participate in daily operational meetings and weekly internal and external progress discussions; - Identify structural bottlenecks, contribute to root-cause analyses, and provide support for continuous process improvements. What you will get ? A good monthly salary based on educa...