About this role
We are actively seeking an Operations Analyst to join our Biopharmaceutical team in Dungarvan, Co Waterford.
The primary objective of this role is to ensure that sample receiving activities within the Biopharmaceutical Department are performed Right First Time and within agreed turnaround times (TATs).
The role acts as a key liaison point between clients and internal laboratory functions, supporting smooth operational execution, clear communication, and consistent compliance with regulatory requirements. You will be a point of contact for allocated client accounts, ensuring timely follow‑up, accurate documentation, and high‑quality service delivery.
Key Responsibilities
Monitor the status of client samples, ensuring clients are kept informed of sample status and turnaround times, while clearly communicating client requirements to laboratory teamsReview and audit sample paperwork at defined stages to ensure accuracy and complianceCreate and amend LIMS builds to support operational activitiesManage laboratory consumables, including stock taking and orderingSupport and participate in client conference calls, visits, and auditsAttend meetings with technical and cross‑functional groups as requiredRecord and document all client interactions in the project log/databasePrepare and provide account, activity, and performance reports as required (locally or globally)Review data in line with relevant regulatory standards, analytical procedures, and documentation requirementsDrive continuous improvement, identifying opportunities to enhance quality and client service, and supporting the implementation of improvement actions with managementCarry out additional tasks and duties as required to support the role and departmentParticipate in the company on‑call / call‑out rota Education, Qualifications & Knowledge
Experience as a LIMS / ERP system user (or equivalent)Knowledge of GMP analytical services, including pharmaceutical chemistry and routine QC testing, is an advantageExperience & Skills
Strong teamworking ability.Proven ability to engage cross‑functionally and involve management when requiredExcellent interpersonal and stakeholder‑management skills, with the ability to build strong internal and external networksStrong organisational and time‑management skills, including documentation control and system maintenance (LIMS)Effective communication skills, both written and verbalAbility to understand client requirements and work with operations and business development teams to identify and communicate appropriate solutions Eurofins Scientific is an international life sciences company, providing a unique range of analytical testing services to clients across multiple industries, to make life and our environment safer, healthier and more sustainable. From the food you eat, to the water you drink, to the medicines you rely on, Eurofins works with the biggest companies in the world to ensure the products they supply are safe, their ingredients are authentic and labelling is accurate. Eurofins believes it is a global leader in food, environmental, pharmaceutical and cosmetics products testing and in agroscience CRO services. It is also one of the global independent market leaders in certain testing and laboratory services for genomics, discovery pharmacology, forensics, CDMO, advanced material sciences and in the support of clinical studies.
In over just 30 years, Eurofins has grown from one laboratory in Nantes, France to over 61,000 staff across a network of more than 1000 independent companies in over 61 countries and operating more than 900 laboratories. Eurofins offers a portfolio of over 200,000 analytical methods to evaluate the safety, identity, composition, authenticity, origin, traceability and purity of biological substances and products, as well as providing innovative clinical diagnostic testing services, as one of the leading global emerging players in specialised clinical diagnostics testing.