About this role
We are currently looking for an experienced ServiceNow Architect to lead the design and delivery of complex, enterprise-scale ServiceNow solutions. This role requires strong architectural expertise across ITOM, ITSM, Security Operations and platform integrations, with particular depth in Discovery, Service Mapping and CMDB. Key responsibilities: • Lead the end-to-end architecture and delivery of ServiceNow solutions across ITSM, ITOM, ITAM, SPM, APM and Vulnerability Response • Design scalable architectural blueprints, technical roadmaps and target-state solutions • Lead ITOM Discovery, Service Mapping and Event Management implementations • Ensure CMDB data, service relationships and discovery configurations remain accurate and up to date • Architect integrations with platforms including Tanium, SCCM, JAMF, Micro Focus, AWS, Azure and GCP • Lead discovery workshops and translate complex business requirements into robust technical solutions • Provide architectural governance across security, scalability, performance and maintainability • Conduct technical assessments, design reviews and platform optimisation activities • Collaborate with product owners, project managers, business analysts and technical delivery teams • Mentor developers and consultants, ensuring adherence to ServiceNow best practices • Support platform roadmap development and advise on new ServiceNow releases, AI capabilities and emerging technologies • Contribute to the development of reusable solutions and intellectual property Required experience: • Deep architectural experience across ServiceNow ITOM, including Discovery, Service Mapping and Event Management • Strong experience across ITSM, SPM, APM, ITAM and Vulnerability Response • At least two to three full lifecycle ServiceNow implementations as an Architect or Lead Consultant • Strong understanding of CMDB, CSDM and ServiceNow platform architecture • Experience designing complex integratio...