About this role
Location: Barcelona/Malaga/Valencia, Spain Employment type: Full-time Work model: on-site **DUTIES AND RESPONSIBILITIES:** - Handle incoming customer inquiries (via phone, email, chat, or automated alerts) and address user needs efficiently - Record call details in the call management system, ensuring timely responses and resolutions within the agreed SLA - Maintain up-to-date knowledge of services and products, particularly those tailored to individual customer applications - Escalate any potential service issues to the senior team members, as needed. - Adhere to all project processes and p