About this role
Looking for a new challenge in an international company? Do you have a first experience in a complex customer service environment? Apply now! Bedrijfsomschrijving My client is an international organisation operating in a dynamic and customer-driven environment where excellence in service and continuous improvement are key priorities. They are committed to delivering high-quality products and ensuring outstanding customer satisfaction through efficient processes and strong collaboration across departments. Omschrijving The Customer Service Representative is responsible for ensuring a consistent and high service level for assigned customer accounts. The role covers the full order-to-cash process from price confirmation to payment, as well as complaints management and customer support requests Youwill act as the main point of contact forcustomers, handlingenquiries, complaints and information requestswith a proactive and solution-oriented approach.. Youwill check, register and confirmcustomer orders accurately and on time whileencodingthem in the ERP system and coordinatingshipment planning withlogistics partners. Youwillcoordinatewith carriers and ensurecustomsclearancefor export shipmentswhile managing order closureafterdelivery. Youwill support billingactivitiesincludinginvoice processing, validation, data input and discrepancyresolution in collaborationwith the financedepartment. Youwillcoordinateinternalrequestswith relevant departmentssuch as operations, regulatory and supplychain and ensuretimely follow-up on all customer-relatedtasks. You will contribute to process improvements and participate in ERP implementation projects to enhance efficiency and customer experience. Preferably, you have a first relevant experience in a client-orientedrolewith diverse administrationtasks. You are familiarwith cross-functionalcollaboration and have experienceworkingwithsales, supplychain, production and finance teams. You have strongknowledge of customerjourneyimprovement and a customer-centric mindset. You are fluent in English. Next to this, it is an addedvalueifyou have someDutch and/or French knowledge. Youdemonstrateautonomy, stronginterpersonalskills and a collaborative team spirit. You have experiencewith CRM systems.