About this role
As a Customer Support Assistant, you will be responsible for delivering a smooth and professional customer experience from the first contact through to order delivery. Be the first point of contact for distributors and end users, handling questions, requests and issues in a professional and customer-oriented way. Manage the complete order process, from order intake through logistics, including coordinating shipments and transport. Provide high-quality customer support via phone, email and chat. Follow up on customer requests and issues and ensure timely and effective resolution. Keep customer information, interactions and issues accurately recorded in our CRM system. Identify recurring customer issues and share insights with internal teams to help improve our products and services. Proactively identify opportunities to improve our customer service processes and contribute to initiatives that make our way of working more efficient. Work closely with colleagues across different teams to ensure a seamless customer experience. You are a customer-oriented and solution-focused person who enjoys taking ownership and working in a fast-paced environment. You bring: Fluency in English and French, both written and spoken - this is essential. A minimum of a Bachelor's degree is required. Excellent communication and problem-solving skills. A structured and accurate way of working, with a strong eye for detail. The ability to prioritize and manage multiple tasks while maintaining a high level of service. A proactive, positive and customer-centric mindset. Previous experience in customer support, order administration or a similar role is a plus. Experience with Microsoft Dynamics 365 Business Central is an advantage.