About this role
About the Role
As Director Customer Success for the GCC region, you’ll serve as the regional custodian of outcomes for our customers. This is not a generic account management role, it’s about co-owning healthcare transformation with national and enterprise stakeholders across the region.
You'll be the strategic and operational lead for some of the region’s most impactful digital health programs, supporting our customers in ministries, payer organizations, and health clusters. You’ll guide customers across every phase - from onboarding and implementation to activation, scale-up, and impact realization, ensuring they achieve measurable ROI and long-term success.
This role is ideal for someone who
Has worked in the GCC healthcare sector and knows how to navigate public-private partnerships, large-scale digital programs, and procurement frameworks.Understands the urgency of achieving Vision 2030 goals in KSA, We the UAE 2031, and similar national mandates.Thrives in building trusted relationships with senior executives, program leaders, and delivery teams across cultures and languages.Is comfortable working across ministry-led engagements, payer transformation programs, and operational rollouts across hospital groups.
A Day in the Life
Be the strategic advisor to key accounts—ranging from Ministries of Health to national insurance players and large hospital networks.Lead end-to-end program execution including charter definition, platform rollout, data onboarding, solution design, adoption management, and ROI tracking.Engage with C-level leadership, clinical teams, and operational stakeholders to align Innovaccer solutions with national health priorities and customer KPIs.Proactively identify opportunities to expand value within accounts—whether through additional modules, AI-enabled insights, or custom workflows. Serve as the voice of the customer internally—working with product, engineering, and leadership to evolve Innovaccer’s offerings for regional needs.Orchestrate business reviews, executive updates, and performance reporting to maintain transparency and trust.Manage delivery pods comprising platform engineers, data analysts, QA specialists, and designers—ensuring project milestones are met with high quality.
What You Need
10+ years of experience in customer success, strategic account management, consulting, or digital delivery within healthcare and/or enterprise tech.Deep understanding of healthcare operations, payer dynamics, and regulatory landscape in the GCC—especially KSA, UAE, or Qatar.Proven ability to manage multi-stakeholder engagements across government bodies, provider networks, and insurance entities.Technical background in Engineering, Computer Science, Health Informatics, or equivalent.Strong track record of delivering technology programs—ideally involving data integration, care management, VBC, or population health.Executive presence with fluency in stakeholder engagement and business communication across Arabic and English contexts.Willingness to travel 50–60% across GCC countries as needed.
Why Innovaccer
Shape the region’s health transformation agenda alongside national leaders.Deliver impact on real-world challenges like chronic care, cost containment, and citizen access to care.Work at the frontier of health data, cloud transformation, and AI-driven operations.Be part of a mission-first team with a fast-growing regional footprint and ambitious plans for 2025 and beyond.
Here’s What We Offer
Generous Leaves: Enjoy generous leave benefits of up to 40 days.Parental Leave: Leverage one of industry's best parental leave policies to spend time with your new addition.Health Insurance: We offer comprehensive health insurance to support you and your family, covering medical expenses related to illness, disease, or injury. Extending support to the family members who matter most.Care Program: Whether it’s a celebration or a time of need, we’ve got you covered with care vouchers to mark major life events. Through our Care Vouchers program, employees receive thoughtful gestures for significant personal milestones and moments of need.Financial Assistance: Life happens, and when it does, we’re here to help. Our financial assistance policy offers support through salary advances and personal loans for genuine personal needs, ensuring help is there when you need it most.
Innovaccer is an equal-opportunity employer. We celebrate diversity, and we are committed to fostering an inclusive and diverse workplace where all employees, regardless of race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, marital status, or veteran status, feel valued and empowered.
Disclaimer:
Innovaccer does not charge fees or require payment from individuals or agencies for securing employment with us. We do not guarantee job spots or engage in any financial transactions related to employment. If you encounter any posts or requests asking for payment or personal information, we strongly advise you to report them immediately to our HR department at [email protected]. Additionally, please exercise caution and verify the authenticity of any requests before disclosing personal and confidential information, including bank account details.