About this role
Responsibilities - Performs diagnostics and troubleshooting following standard procedures, quickly identifies the cause(s) of issues, and replaces faulty components with minimal customer and business disruption. - Performs post-execution quality checks and verifies that grounding, staging, labeling, and cabling are set up properly according to safety protocols, deployment standards, and planned Network Design Tasks (NDTs). - Decommissions hardware for simple changes and refreshes (e.g., memory upgrades, rebuilds) following standard procedures with minimal guidance. - Follows procedures to communicate, report, and escalate incidents to appropriate Microsoft data center operations management units, Technician Leads, and engineering specialists. - Assists and provides guidance to other technicians to complete challenging or complex tasks. - Completes required training aligned to the role and workload; observes more experienced technicians to gain hands-on experience and relevant on-the-job training. - Contributes to a positive and effective team environment by sharing information with others, contributing to regular team meetings, asking questions, and staying apprised of the status of others' work. - Has pride and a sense of accountability for the service quality, completeness, and resulting user experience; displays accountability and ownership of the data center facilities. - Embodies our culture and values. Qualifications Required Qualifications: - High school diploma, GED, or equivalent and basic knowledge of computer hardware and components AND demostrated experience supporting IT equipment or related technology. - This role requires you to be on-site and the location has limited public transport. Your own form of transport is advised. Background Check Requirements: Ability to meet Microsoft, customer and/or government security screening requirements are required for this role. These requirements include, but are not limited to the following specialized security screenings: - Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud background check upon hire/transfer and every two years thereafter. While not required, we also look for the followingPreferred Qualifications: - Extensive experience supporting IT equipment or related technology. - Applicable certifications: CompTIA (A+, Server+, Network+), Basic Structure Cabling (BSC). Data Center Technicians ATR-C - The typical base pay range for this role across Germany is 53,700.00 - 74,700.00 per year. Certain roles may be eligible for benefits and other compensation.