About this role
We are seeking a dynamic and motivated Assistant Manager to join our team in Jonestown, PA. As an Assistant Manager, you will play a crucial role in supporting the store manager in daily operations, team leadership, and ensuring exceptional customer service.
Assist in overseeing daily store operations and ensure smooth functioning of all departmentsLead, motivate, and mentor team members to achieve individual and store goalsImplement and maintain company policies, procedures, and standardsResolve customer issues and complaints in a professional and timely mannerParticipate in inventory management, including ordering, receiving, and stocking merchandiseAssist in creating staff schedules and managing payrollContribute to sales growth through effective merchandising and promotional strategiesEnsure store cleanliness, organization, and safety standards are metSupport loss prevention efforts and maintain store securityCollaborate with the store manager on budget management and cost control measures Strong leadership skills with the ability to motivate and develop team membersExcellent customer service skills and a passion for delivering exceptional experiencesProficient problem-solving abilities and decision-making skillsOutstanding verbal and written communication skillsAbility to multitask and prioritize in a fast-paced environmentProficiency in basic computer applications and point-of-sale systemsFlexible availability, including evenings, weekends, and holidaysKnowledge of retail operations, customer service best practices, and sales techniquesAbility to stand for extended periods and lift up to 25 pounds · Depth perception
· Ability to differentiate between hot and cold surfaces
Temperaments
· The ability to direct activities, perform repetitive tasks, work alone and with others, work under stress, meet strict quality control standards, deal with people, analyze and compile data, make judgments and decisions
Physical Requirements including, but not limited to the following:
Standing
· Most tasks are performed from a standing position
Walking
· For short distances for short durations
Lifting
· Bulk product deliveries are made twice a week or more and are unloaded by the team member using a hand truck
· Deliveries may include cases of ingredients and supplies weighing up to 50 pounds with dimensions of up to 3' x 1.5'
· Cases are usually lifted from floor and stacked onto shelves up to 72high
Carrying
· Large cans, weighing 3 pounds, 7 ounces, are carried from the workstation to storage shelves
· Occasionally, pizza sauce weighing 30 pounds is carried from the storage room to the front of the store
· Trays of pizza dough are carried three at a time over short distances, and weigh approximately 12 pounds per tray
Pushing
· To move trays which are placed on dollies. A stack of trays on a dolly is approximately 24- 30 and requires a force of up to 7.5 pounds to push
· Trays may also be pulled
Climbing
· Team members must infrequently navigate stairs or climb a ladder to change prices on signs, wash walls, perform maintenance
Stooping/Bending
· Forward bending at the waist is necessary at the pizza assembly station
· Toe room is present, but workers are unable to flex their knees while standing at this station
· Duration of this position is approximately 30 - 45 seconds at one time, repeated continuously during the day
· Forward bending is also present at the front counter and when stocking ingredients
Crouching/Squatting
· Performed occasionally to stock shelves and to clean low areas
Reaching
· Reaching is performed continuously; up, down and forward
Hand Tasks
· Eye-hand coordination is essential; use of hands is continuous during the day
· Frequently activities require use of one or both hands
· Shaping pizza dough requires frequent and forceful use of forearms and wrists