About this role
Dematic is a leading global provider of intelligent intralogistics solutions - from storage to material flow and order picking. With a comprehensive range of innovative logistics systems, product solutions and services, we offer our customers unique perspectives for the movement of their goods and information through the supply chain. Dematic can look back on almost 200 years of tradition as an innovation driver. With more than 7,000 employees at over 50 locations worldwide, the company has built more than 6,000 distribution and industrial logistics systems. We offer:
• Benefits of an International MDax Group (KION Group)
• Plenty of room for creativity in a rapidly growing company
• Flexible and mobile working
• Individual support and development
• Employee discounts
Tasks and Qualifications: Your Tasks:
Assumption of on-call duties in an international environment
Service delivery manager for new and long-term existing customers
Carrying out software support incl. documentation of incoming service cases including description of solutions
Project collaboration in software projects (CS, MU, PS, IS)
International project commissioning and after-go-live support
Service support for existing customers (WCS, MFC)
Software development for WCS, MFC and OFS systems (PTL, PbV)
Change request processing for existing customers
Your Qualifications:
Experience with 24/7 on-call 2nd level support
High level of service and customer orientation
Knowledge in the automation environment / warehouse management systems
Knowledge of the logistics IT environment
Good written and spoken English & German
Willingness to travel
Experience with sophisticated software architectures
Experience in Java software development (min. 3 years of professional experience desirable)
Confident handling of databases (Oracle)