About this role
Stew Hansen Buick GMC, a prominent Des Moines area Ken Garff Automotive Group Dealership, is currently looking for a talented, Automotive Service Manager that aligns with our core RIGHT values and acts with respect, integrity, growth, humility, and teamwork.
Here’s why you’ll want to work here:
• Great people with a great culture! • Competitive compensation package • Paid training and real career growth • Wellness time off and 401k with Company match • Medical, Dental, Vision, Short and Long-term disability, AD&D and Life Insurance • Year-end bonus program for all employees (Garff Giveback) • Employee discounts on Vehicle Purchase, Parts, Service and More!
Here’s what you’ll be doing:
• Responsible for creating and maintaining a high level of customer satisfaction and coordinating resolution of customer conflicts; doing so in a manner that does not compromise the customer’s interest, while maintaining appropriate attention to department profits • Plans, organizes, leads and controls the flow of service work through the department • Establishes processes and standards to ensure customer satisfaction and efficient and effective Service Department operation • Assist the Service Advisors with information, forms, reports, and/or documentation related to customer relations • Coordinates with the Parts Department, Sales Department, and others to ensure effectiveness and priorities of the service process • Flags repair orders according to established procedures. • Provides estimation of time for completion of each repair order • Other duties as assigned
Here’s what you’ll need:
• Dealership Service Department experience required • Service Department leadership experience highly desired • Knowledge of automotive repair shop operations required • Experience as a mainline Service Technician highly desired • Experience with automotive dispatching highly desired • High School diploma or equivalent required • Must be proficient with the use of Microsoft Office products • A valid in-state driver's license and a good driving record, per company standards
We are an Equal Opportunity Employer (( We Hear You ))