About this role
About the role
Boost your professional journey as a System Support Engineer in Waypoint's Support Team! It's your gateway to an exciting role where innovation meets expertise.
It's a place where you can:
• Demonstrate your expertise for delivering exceptional end user support, ensuring seamless experiences for our valued users all over Scandinavia • Dive into the inner workings of the system, perfecting your debugging and log analysis skills to identify and resolve issues swiftly and effectively • Demonstrate your creativity by crafting ingenious workarounds, ensuring operations remain smooth even during complex incidents • Thrive in an environment that values proactive solutions, where your ability to find and address challenges before they impact operations sets you apart • Engage with a dynamic team, contributing to a supportive environment where collective expertise drives us toward success
What are you going to do?
• Support business key users by handling production incidents and support requests • Be responsible for handling errors in messaging services and batch job failures • Troubleshoot application errors, documenting problems and resolutions • Participate in Incident and Problem management processes • Support, coach, and guide team members in your areas of expertise
What do we expect from you?
Must have
• Analytical skills to research and correlate information from disparate sources to formulate findings and root cause of reported issues • Knowledge of C# and code debugging • Good knowledge of MS SQL • Willingness to work with system users and solving production issues • Your friends most probably would characterize you as an excellent communicator (also in English to work with end users and colleagues from Nordic countries), a pro-active person with initiative
Nice to have
• Understanding of asynchronous communication using messages • Understanding of batch job process fundamentals • Experience with ITIL service operation processes • Experience in application support
Tech stack you’ll be working with: MS SQL, MS Message Queuing, C#, .NET framework, Service Now, Splunk, PRTG.
Our promise to you:
• Monthly salary: €2000- €2500 gross depending on your qualifications • Strong company culture: knowledge sharing, company events, interesting speakers, and other inspiring initiatives • Career and development opportunities (e.g. 3 dedicated up-skilling days) in the biggest insurance company in the Nordics • Challenging and exciting projects with autonomy to plan own tasks • Extra vacation days, annual bonus, great insurance benefits, discounts on our products for you and your family, gifts, etc. • Possibility of hybrid work, where office is our primary workplace • A recently renovated office in Riga centre with a 24/7 gym on the premises • Business trips to Baltic and Nordic countries
Read more about benefits for our employees
Application deadline: August 20, 2026
Your application will be processed according to our privacy notice