About this role
Job Description: Core Responsibilities
• Drive operational standardization efforts, including price book management, process alignment, reporting consistency, and implementation of best practices across operating companies. • Evaluate business processes, identify opportunities for improvement, and implement solutions that enhance efficiency, scalability, and operational performance. • Lead major enterprise projects, including call center consolidation, system implementations, workflow optimization, and other business transformation initiatives. • Facilitate change management efforts by developing communication plans, promoting stakeholder engagement, and ensuring successful adoption of new processes and systems. • Coordinate cross-functional teams across Operations, Finance, HR, IT, Marketing, Customer Experience, and other key functions to ensure successful execution of strategic initiatives. • Support M&A in the integration of newly acquired businesses, including transition planning, implementation, and post-acquisition operational alignment. • Develop and manage project plans, timelines, milestones, and accountability measures for integration and enterprise transformation initiatives. • Develop and monitor key performance indicators (KPIs), project metrics, and reporting tools to measure progress, identify risks, and support data-driven decision-making. • Build strong partnerships with field and corporate leadership, serving as a trusted advisor and resource on operational improvement and integration initiatives. • Provide regular project updates to executive leadership, proactively identifying risks, resolving obstacles, and ensuring alignment with organizational objectives. Qualifications
• Bachelor's degree in Business, Operations, Finance, Management, or related field; equivalent operational leadership experience will be considered. • 5+ years of experience leading operational improvement, business transformation, integration, or enterprise project initiatives. • Experience within residential or commercial HVAC, plumbing, electrical, home services, or multi-location service organizations. • Experience supporting M&A integration, business transformations, and/or FSM/CRM implementations. • Direct familiarity with ServiceTitan or a similar field service management platform field • service management platform. • Experience with call center operations, customer service organizations, dispatch • operations, and/or shared-service environments. • Demonstrated success managing complex, cross-functional projects. • Strong analytical, organizational, and problem-solving skills. • Excellent communication and relationship-building abilities. • Ability to influence stakeholders across all levels of the organization. • Project Management, Lean, Six Sigma, or similar certifications preferred.
Success Measures Within the first 12–24 months, this individual will be expected to:
• Successfully integrate newly acquired businesses into the organization. • Develop a scalable acquisition integration framework and playbook. • Lead implementation of enterprise price book standardization. • Support execution of call center consolidation initiatives. • Increase operational consistency across operating companies. • Improve visibility through standardized reporting and KPI measurement. • Establish strong partnerships with field and corporate leadership teams. • Deliver strategic projects on time and within scope.
Heartland Home Service is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.