About this role
Position Summary
• undefined Key Responsibilities Technical Expertise
• In-depth knowledge of Altera EHR solutions and healthcare industry workflows.
• Expertise in Windows Servers, MS SQL Server, Azure Cloud, networking, and security.
• Hands-on experience with database management, demonstrating strong troubleshooting and communication skills.
• Proficiency in Virtualization, Cloud Computing, Server Administration, and related technologies.
• Deploy SSL certificates and conduct post-patching validations.
• Troubleshoot issues related to IIS, application pools, and resource utilization (CPU, memory, disk).
• Develop and execute PowerShell scripts, analyze results, and troubleshoot as needed.
• Perform requirement gathering and technical assessment of inventory.
• Propose hardware and software requirements following deployment guidelines.
• Create detailed runbooks for each environment to ensure operational efficiency.
• Conduct root cause analysis and assess single points of failure.
• Consistently meet or exceed organizational utilization targets. Software Support and Development
• Deliver thorough software support focused on diagnosing and resolving issues.
• Collaborate with product support and development teams to triage and resolve known application bugs. Customer-Centric Approach
• Anticipate and address client needs, delivering tailored solutions and high-quality services.
• Define and manage client expectations through effective questioning and collaboration.
• Build trust by addressing issues transparently and presenting actionable recommendations.
• Maintain professionalism and manage client relationships throughout the project lifecycle. Task and Team work
• Define, prioritize, and execute tasks to meet project deadlines effectively.
• Collaborate with cross-functional teams within the organization to ensure project success. Communication Skills
• Articulate technical ideas and solutions clearly to both technical and non-technical audiences.
• Uphold a customer-first mindset while maintaining professionalism in communication.
• undefined Qualifications Academic and Professional Requirements:
• Bachelor’s degree in engineering, Computer Science, or a related field (preferred).
• Equivalent experience or relevant certifications will also be considered. Experience:
• 3–5 years of experience in technical support, software upgrades, deployments, or related domains.
• Proven expertise in SQL and database management.
• Strong client-facing skills with a track record of managing critical and complex environments.
• Experience in Healthcare IT, particularly with clinical acute/ancillary products, is advantageous.
• undefined Travel Requirements
• Occasional travel to client sites for business needs. Working Arrangements
• Flexibility to work in shifts, including after-hours and on-call support.
• Standard office environment with minimal exposure to health or safety risks.
• undefined