About this role
Job Description Summary • Part of the APAC Service Team providing technical expertise from India but supporting the whole region as required • To support Power Conversion and storage customers with technical aspects of upgrades, in-depth trouble-shooting, creation of technical reports and expert advice. • To support Service projects as required. • This role may involve site work supporting customers
Job Description MAIN TASKS AND ACTIVITIES · Analysis of technical data from reported customer problems and creation of technical reports to discuss the findings, conclusions and recommendations. · Application or development of engineering standards. · Telephone and email support when required, including analysis of alarms and trip history data, and proposals for solutions to problems. · Use of Smart Serve to document all customer cases and follow up to completion · Preparation of Pre Site packs for FSE’s detailing technical requirements and providing appropriate instructions for works. · Create customer warning notices and advice notices in response to discovery of a hardware or software problem. · Specify, design, and document drive trains including electrical design, selection and specification of components, application software. · Specification, design or use of computer simulation and calculation tools. · Perform internal and external training · Liaison with other GE Power Conversion and Storage units, customers, suppliers and sub-contractors. · Produce technical/design specifications, and documents to help customers with problems. · Put together technical proposals for upgrades of legacy systems. · Liaise with COE engineering support as and when required · Some overseas travel may be required.
Qualifications:
• Graduate with 12+ years of Experience of drive train and/or power system design. • Experience of BESS and Solar Systems • Knowledge of control systems • Simulation programming. • Previous knowledge and experience of GE Vernova drive products and systems. • Practical experience in the retrofitting of control systems
Desired Characteristics: · Good team player · Effective communicator · Enthusiastic · Flexible and adaptable · Works well under pressure
Additional Information Relocation Assistance Provided: No