About this role
Are you curious, motivated, and forward-thinking? At FIS, you’ll have the opportunity to support the coordination and delivery of meaningful projects that connect financial services with modern technology. Our talented people empower us, and we believe in being part of a team that is open, collaborative, entrepreneurial, passionate, and above all, fun.
About the team
You will be part of our Application Excellence team, working closely with Clients, Business stakeholders, and Incident Management teams to provide Level 3 production support for critical applications. You will analyse code, architecture and business requirements to troubleshoot issues, implement enhancements and ensure solutions align with product standards. Collaborating with Subject Matter Experts and Architects, you will drive root cause analysis, recommend design improvements and deliver high-quality changes that enhance application stability, performance and user experience.
What You will be doing
• Accountable for ownership of client’s needs and requests.
• Complete client maintenance as requested, ensuring verification of changes with quality and accuracy. Prepare for and attends established client issues calls.
• Participate in or facilitate internal and external meetings, assists in research, fact finding and in preparing proper documentation. Prepare for and attends established development meetings. Document and maintain any communication with clients.
• Able to determine impact across component lines of development, issues or client requests. Facilitates knowledge transfer between ongoing projects and client issues to ensure components are meeting client and organization needs. Help determine alternatives to meet client needs or increase revenue opportunities for the organization. May represent department in various focus groups.
• Understand and consult on system design, utilization and availability of value-added products and is able to offer product alternatives. Understand client’s strategic needs
• Keep current on system and module enhancements. Serve as authority on all module/client-related issues. Develop high-level client relationships. Document any communication with client.
• May support or participate in the execution of client consultant job duties. Seek opportunities to stay current and expand technical expertise.
• Continue to develop and maintain positive working relationships with various areas within the organization.
• To solve any client software problems relating to Organization software, identify bugs using various tools and provide solution
• Establish a positive rapport with the client(s) to develop and maintain long term relationships to understand client(s) business needs, objectives and expectations.
• First line of contact with the clients, requiring full accountability and ownership for meeting Client's needs and demands, available 24 hours a day, seven days a week (may carry a company mobile). Responsible for focusing on core business needs relative to assigned component(s) with proactive drives in delivering various client requirements to ensure overall success.
• Understand and adhere to department practices, procedures, and methodologies. Maintain an extensive knowledge of the industry, transaction processing, and/or financial services businesses. Perform detailed and complex analysis, issue resolution, developmental requests, and change controls to select system components, while maintaining a high level of system data integrity, focusing to ensure overall success.
What you bring
• 4+ years of work experience with good knowledge of Oracle Pl/Sql
• Hands-on experience in Advanced Pl/Sql concepts like – Pl/Sql Collections (Associative Array, Nested Tables and varying array) and multiset operation on nested table collection type.
• Exposure of performance tuning in Oracle
• Hands-on experience of modernization tools such as G5, Liquibase, Git, Jenkins and AWS
Added Bonus if you have
• Previous experience with payment system platforms
• Knowledge in Payment Systems processes and cycles: Issuing, Authorization, Clearing and Settlement
• Familiar with ISO 8583 message format
What We Offer You
• An exciting opportunity to be part of the world’s leading FinTech product organization.
• A vibrant team environment and the opportunity to build a career in the core banking/payments domain.
• Competitive salary and attractive benefits including GHMI/Hospitalization coverage for employees and dependents.
• A multifaceted role with a high degree of responsibility and a wide range of opportunities.
• A broad range of professional education and personal development possibilities – FIS is your final career step
Privacy Statement
FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.
Sourcing Model
Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.
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