About this role
Amazon Web Services (AWS) is the world's leading cloud platform, trusted by millions of customers — from startups to Fortune 500 enterprises — to power their most critical workloads, and AWS Support provides these customers with a dedicated technical advisory relationship, helping them build, operate, and optimize on AWS with confidence. As a Technical Business Developer within the AWS Well-Architected Solutions Innovation (WASI) team in the Support organization, you'll work at the intersection of technology and commercial strategy, surfacing the right opportunities, building qualified pipeline, and equipping the team and partners to move customers to the cloud faster. Key Responsibilities Revenue Ownership: Own and deliver against a direct revenue target for AWS Support products in India and/or other assigned areas. Build and manage a qualified pipeline, drive deal progression, and close bookings in collaboration with Account Managers and Partner Sales teams. Customer Engagement: Engage directly with AWS customers and internal teams to identify optimization opportunities, drive WASI program adoption, and generate revenue through AWS Support product sales (e.g., Countdown Premium, Enterprise Support). Go-to-Market Execution: Collaborate with GTM Specialists and regional SA teams to design and execute targeted campaigns, events, and initiatives that drive awareness of AWS Support products, pipeline growth, and program adoption in India and/or other assigned areas. Thought Leadership: Establish yourself as a trusted SME in the India market — delivering presentations, hosting webinars, and participating in AWS events and partner summits. Pipeline & Metrics Ownership: Own and manage the engagement pipeline, tracking intake, revenue influence, partner activity, and customer outcomes. Report regularly to leadership on territory health and business performance. Cross-functional Collaboration: Work across APJC T-BD, SA, and GTM peers to share best practices, replicate successful motions, and maintain alignment on programmatic goals and territory strategy. Travel: Travel within India (and occasionally across APJC) to support partner and customer engagements, events, and QBRs. Estimated 20–30% travel. A day in the life -Manage, prioritize and resolve customer and internal stakeholders escalations. -Solve customer requests include but not limited to billing escalations, support enquiries and account structure guidance -Become a subject matter expert and leverage best practices regarding AWS account structure, billing, and accounts for AWS Support. -Simplify complex issues; provide customized reporting with the ability to understand, analyze, and effectively communicate to AWS customers. -Work with a broad set of key stakeholders including AWS Sales, Accounts Receivable (AR), Customer Service, Legal, and AWS customers and partners. -Develop training and documentation that the organization and customers can leverage at scale. -Gather insights from the business, formulating opinions and presenting solutions to AWS leadership.