About this role
Education: Bachelor's degree. English language and literature, general. Business/commerce, general. Tourism and travel services management. Asset languages: Mandarin. Cantonese. Work setting: Retail service establishment. Urban area. Willing to relocate. Travel wholesalers. Travel agency. Tourism/travel services. Tasks: Direct and control daily operations . Evaluate daily operations . Plan and organize daily operations. Manage staff and assign duties. Study market research and trends to determine consumer demand, potential sales volumes and effect of competitors' operations on sales. Determine merchandise and services to be sold. Develop and implement marketing strategies. Plan budgets and monitor revenues and expenses. Determine staffing requirements. Resolve issues that may arise, including customer requests, complaints and supply shortages. Recruit, hire and supervise staff and/or volunteers. Conduct performance reviews. Supervise office and volunteer staff. Supervision: 3-4 people. Computer and technology knowledge: Database software. Electronic mail. Area of work experience: Tourism. Work conditions and physical capabilities: Fast-paced environment. Work under pressure. Tight deadlines. Attention to detail. Sitting. Personal suitability: Client focus. Excellent oral communication. Organized. Team player. Ability to multitask. Screening questions: Are you available for shift or on-call work?. Do you have experience working in this field?. Employment terms options: Shift. Experience: 2 years to less than 3 years. Employment terms options: Day. Weekend. Other benefits: Free parking available. Other benefits. Team building opportunities. Support for newcomers and refugees: Assists with immediate settlement needs of newcomers and/or refugees (for example: housing, transportation, storage, childcare, winter clothing, etc.). Offers mentorship programs that pair newcomers and/or refugees with experienced employees . Provides diversity and cross-cultural trainings to create a welcoming work environment for newcomers and/or refugees . Support for Indigenous people: Offers mentorship, coaching and/or networking opportunities for Indigenous workers . Develops and maintains relationships with indigenous communities, indigenous-owned businesses and organizations . Provides cultural competency training and/or awareness training to all employees to create a welcoming work environment for Indigenous workers .