About this role
Education: College, CEGEP or other non-university certificate or diploma from a program of 1 year to 2 years. Tasks: Analyze and provide advice on the managerial methods and organization of an establishment. Develop quality management and quality assurance standards. Propose improvements to methods, systems and procedures. Plan the re-organization of operations. Provide customer service. Train staff. Plan and control budget and expenditures. Direct and advise staff in the development and implementation of service quality assessment strategies. Work conditions and physical capabilities: Work under pressure. Large workload. Personal suitability: Client focus. Efficient interpersonal skills. Organized. Employment terms options: Evening. Experience: 1 year to less than 2 years. Employment terms options: Morning. Weekend. Support for newcomers and refugees: Provides diversity and cross-cultural trainings to create a welcoming work environment for newcomers and/or refugees . Support for youths: Provides awareness training to employees to create a welcoming work environment for youth. Support for Indigenous people: Provides cultural competency training and/or awareness training to all employees to create a welcoming work environment for Indigenous workers .