About this role
Job Title:
Specialist, Shared Service, AR
Job Description:
Job Summary:
We are looking for a results-driven and proactive Collections Specialist to manage our accounts receivable portfolio for the United States (US) region. The ideal candidate will be responsible for minimizing bad debt, improving cash flow, and maintaining strong customer relationships across a diverse environment.
Key Responsibilities:
• Proactively monitor and manage assigned customer accounts to ensure timely payment of outstanding invoices.
• Serve as the primary point of contact for all collection-related inquiries and follow up on overdue payments via phone and email.
• Maintain accurate records of collection activities, customer communications, and collection outcomes.
• Investigate and resolve billing discrepancies, payment disputes, short payments, and unapplied cash with internal stakeholders.
• Prepare reports on collection activities, aging analysis, DSO, cash collections performance, and high-risk accounts.
• Perform customer account reconciliations and resolve outstanding issues promptly.
• Identify delinquent or potentially high-risk accounts and escalate according to company policy.
• Ensure collection activities comply with applicable US regulations, company policies, and internal controls.
• Establish and maintain positive customer relationships while achieving collection targets.
• Participate in month-end activities, audits, process improvements, and ad hoc projects.
Requirements:
• Able to work following US business hours (preferred support for US time zones).
• Proven experience in Collections or Accounts Receivable, preferably supporting US customers.
• Strong verbal and written communication skills.
• Strong negotiation, problem-solving, and dispute resolution skills.
• Ability to work independently and meet deadlines.
• Proficiency in Microsoft Excel and ERP systems is preferred.
• Fluent in English.
• Experience with aging management, cash application follow-up, and credit risk assessment is an advantage.