About this role
The purpose of this role is to support and maintain the dentsu Workfront global application within Global Business Platforms architecture providing a reliable, scalable, maintainable and highly available application services to the business. Job Description: Key Responsibilities -
• Provide Adobe Workfront platform support to the agreed SLA’s leveraging the support resources internally and with 3rd party vendors and suppliers. • Proactively monitor & maintain the Workfront system components to ensure quality & performance is consistently high for our end-users. • Provide support on user managements, future deployments, product releases and new configuration upgrades to the Adobe Workfront platform. • Collaborate with cross-functional teams to ensure support operations consistently meet evolving organizational needs. • Ensure application support documentation is maintained and stored in a central repository. • Work across the teams, peers and vendors to help continue the development of a Continuous Improvement ethos making the support services we provide best in class with a proactive approach.
Experience and Skills and Knowledge
• Proven experience with troubleshooting principles, methodologies, and issue resolution techniques. • Experience in Workfront a SaaS platform for Project Management, Resource Management, Time Management and also in Service Now or similar ticketing tools. • Knowledge and ability to interrogate code and configs to fix issues. • Experience supporting global applications/platforms. • Strong delivery focus and passion for quality and innovation. • Problem-Solver and solutions-orientated. • Excellent written and oral communication skills. • Strong, vibrant inter-personal skills in both a group and one-to-one settings. • Strong customer-service orientation. • Ability to communicate ideas in both technical and user-friendly language. • Ability to research application issues and products. • Self-motivated and directed. • Keen attention to detail. • Experience working in a team-oriented, collaborative environment.
Location: Bangalore Brand: Bcoe Time Type: Full time Contract Type: Permanent