About this role
Job Purpose: The incumbent plays a crucial role in ensuring a seamless and compliant account opening process for customers. This position involves direct interaction with Branches, meticulous document verification, data entry into core banking systems/ Wworkflow and adherence to all regulatory and internal guidelines. The ideal candidate will possess strong attention to detail, excellent communication skills, and a commitment to delivering exceptional customer service. Key Responsibilities and Requirements Customer Interaction:
• Assist branches with account opening inquiries, providing clear and concise information about various account types and their features. • Guide branches with account opening process, ensuring all required fields are accurately completed. • Address Branch/customer concerns and queries related to account opening in a professional and timely manner. Document Verification and Processing:
• Verify the authenticity and completeness of all customer-submitted documents (e.g., KYC documents, application forms like Form 97/Form 60, etc.) in accordance with bank policies and regulatory requirements. • Ensure all necessary identification and address proofs are collected and validated. Data Entry and System Management:
• Accurately input customer information and account details into the core banking system (e.g., Finacle). • Process various account opening related transactions and updates. • Ensure correct mapping of information, even when dealing with substitute forms like Form 97 in lieu of Form 60, including specific handling for income fields. Compliance and Risk Management:
• Adhere strictly to all Know Your Customer (KYC), Anti-Money Laundering (AML), and other regulatory guidelines. • Identify and report any suspicious activities or discrepancies in customer information or documentation. • Ensure all account opening procedures are compliant with internal bank policies and external regulations. Coordination and Support:
• Liaise with branches and other internal departments to resolve any issues or obtain additional information required for account opening. • Support the team in achieving daily operational targets and maintaining high service standards. • Assist with other administrative tasks as required. Skills:
• Attention to Detail: Meticulous in reviewing documents and entering data to ensure accuracy and compliance. • Communication: Excellent verbal and written communication skills to interact effectively with customers and colleagues. • Customer Service: Strong customer-centric approach with the ability to handle customer inquiries and resolve issues efficiently. • Problem-Solving: Ability to identify and resolve issues related to account opening processes and documentation. • Teamwork: Ability to collaborate effectively with team members and other departments. • Adaptability: Willingness to adapt to changing procedures and learn new processes (e.g., handling Form 97 in lieu of Form 60 and associated system GAPs). • Integrity: High level of integrity and ethical conduct in handling sensitive customer information. • Time Management: Ability to manage workload effectively and prioritize tasks to meet deadlines. Required Experience
• 1-2 years of experience in a similar role Required Education
• At minimum, a qualifed graduate
Location: Technology Centre Job: Operations Schedule: Regular Employee Status: Full time